Job Description

Vitro is the largest glass manufacturer in the Western Hemisphere and the largest glass producer in North America. Vitro’s glass products can be found in some of the most iconic vehicles on the road, in countless buildings and homes around the world, and in billions of glass containers produced every year. With more than 14,000 employees worldwide, we have expanded our global footprint and cemented our leadership role in the industries in which we operate.

At Vitro, we redefine the power of partnership to create value and innovative glass solutions for our customers and communities. Together, we will realize the full potential of glass to shape how we move, build, and live in the future.

Vitro takes active steps to protect the environment and supports several initiatives that promote protection of the environment and reduction of energy consumption in the glass manufacturing process. Our products and technologies reduce energy consumption and emissions in buildings and vehicles, and we minimize the use of natural resources in manufacturing.

Together, we have the power to make more than glass. We can make the future a brighter place for years to come.

The overall purpose of Inside Sales & Logistics Assistant position is to support Vitro’s clients and the Sales Director via customer management. The incumbent will support and learn logistics within Vitro Chemicals to support the Logistics Manager.

Responsibilities

• Assist with ongoing customer support relations; respond to requests including pricing, damage investigations, and quality inquiries. Provide ongoing customer support service and active participation in customer issue resolution.
• Maintain customer database in coordination with Vitro Customer Service Representatives to update shifts in costs, routes, and distribution requests.
• Provide support in sales reporting and mid-and-month-end reporting.

Qualifications

• BS degree in Supply Chain, Business, Logistics or other related; 1 year experience in similar or related position.
• Good written and verbal communication skills.
• Experience with client interactions.
• Some knowledge of SAP helpful but not required.
• Microsoft office applications such as Excel, Word, Power Point, Outlook, etc.
• Strong analytical capabilities and critical thinking skills.
• Maintain an active and robust project pipeline.

Generally, the incumbent will work in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. If in a warehouse or plant, some of the work will require exposure to loud noises or fumes in the plant facility, all personal protective equipment provided by company. Minimal travel is required to vendors, customers, warehouses and Vitro plant locations.