Job Description

Role Title

Inside Sales Executive — RCM & Healthcare BPO

Department

Business Development

Location

Gurugram, Haryana (on-site, Neolytix India office)

Shift

US Eastern Time — approx. 6:30 PM to 3:30 AM IST (flexible +/- 30 min)

Reports To

Director of Sales (US-based)

Experience Required

2–5 years; US B2B inside sales or healthcare BPO sales adjacent

About Neolytix

Neolytix is a US-headquartered healthcare BPO/KPO serving 270+ healthcare organizations across Revenue Cycle Management, Credentialing & Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model built on our proprietary InCredibly credentialing platform.

We are at an inflection point — transitioning from a services company to a Services-as-Software model. The Inside Sales Executive role sits at the center of that growth engine.

The Role

You will own the full conversion lifecycle for inbound leads from small and mid-size US healthcare practices — primarily physician groups, urgent care chains, ambulatory surgery centers, behavioral health practices, and medical billing companies (Copper and Bronze tier). These leads arrive through our website, referral network, and digital marketing campaigns. Your job is to qualify them fast, build genuine consultative rapport, and close them or route them to senior sales with a warm, detailed handoff.

This is not a customer service role. We need a hunter who is naturally curious, comfortable asking uncomfortable questions, and capable of steering a conversation when a prospect stalls. You will also run targeted outbound prospecting to self-generate pipeline within defined ICP segments.

What You Will Do

Inbound Lead Conversion (primary — ~60%)

• Respond to all Copper/Bronze inbound inquiries within defined SLA (target: same business day, ideally <2 hours)

• Conduct discovery calls to uncover pain (denial rates, AR days, credentialing backlogs, staff turnover) and match to Neolytix service lines

• Deliver value-led qualification: distinguish between leads with genuine buying intent vs. information seekers

• Own the deal lifecycle for accounts up to a defined MRR threshold — present proposals, handle objections, and close

• Prepare warm handoffs to senior AEs for Silver/Gold prospects, including a written deal brief with context on pain, timeline, and stakeholders

Outbound Prospecting (secondary — ~25%)

• Build targeted prospect lists using LinkedIn Sales Navigator, ZoomInfo/Apollo within defined ICP segments

• Execute structured outbound sequences (email + LinkedIn + call) to generate net-new pipeline

• Prioritize outbound in specialty verticals identified by the marketing team (e.g., urgent care, behavioral health, orthopedics)

Sales Intelligence & CRM (~15%)

• Maintain rigorous CRM hygiene in HubSpot — stage movement, call notes, next steps, and close probability on every record

• Prepare pre-call research briefs for senior AE demos: payer mix, specialty context, known competitors, org structure

• Track competitive intelligence on RCM BPO market — pricing signals, new entrants, win/loss patterns

• Contribute to weekly pipeline reporting with accurate deal status and commentary

What We Need From You

Non-Negotiable

• Sales personality: You push back professionally. You ask for the next step without apologizing. A 'not now' from a prospect prompts a re-engagement plan, not acceptance.

• US B2B communication: Neutral accent, strong written & spoken English, ability to hold a credible conversation with a US Practice Manager or Revenue Cycle Director without sounding scripted.

• Night shift commitment: You understand this is a fixed US-aligned shift. You are not someone who needs convincing — you see it as an advantage.

• Curiosity about healthcare: You don't need to know RCM on Day 1, but you must have the intellectual hunger to master it. You read, you ask, you connect dots.

Strong Preferences

• 2+ years of US B2B inside sales experience — IT staffing, SaaS, healthcare tech, or services sales preferred

• Exposure to US healthcare operations — AR calling, patient access, prior authorization, or credentialing gives you a running start

• Demonstrated track record of meeting or exceeding a quota or conversion target (bring numbers)

• Comfort with CRM tools — HubSpot preferred; Salesforce or any modern CRM acceptable

• Experience with prospecting tools — LinkedIn Sales Navigator, Apollo, or ZoomInfo

Nice to Have

• Understanding of RCM terminology: denial rates, days in AR, clean claim rate, net collection rate, credentialing TAT

• Familiarity with US healthcare payer landscape: Medicare, Medicaid, commercial payers, managed care

• Prior experience selling to physician practices, billing companies, or ambulatory care settings
  
  

  Night Shift Allowance

  ₹ 72,000 – 96,000 per year (fixed)

  Variable Incentive

  Uncapped based on qualified pipeline generated and deals closed

  Transport

  Cab/pickup-drop on US shift nights or flat transport allowance

  Health Insurance

  Neolytix group medical cover (India policy)