Job Description

Responsibilities:

• Responsible for the resolution of process customers enquiry & providing quotation in meeting customers need & ensuring Service Level is met at all time, generate revenue by soliciting and obtaining orders, work as a team in ensuring efficient delivery of customer service and supply chain process, working through distribution channels and sales team, and processing of customers enquiry, RFQ, quotes follow-up, handles quality return, and ensuring timely logistical processing of product delivery.
• Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win.
• Addresses customers price inquiry, check stock, provide pricing and quotes follow-up on potential orders and price negotiation.
• Clarify policies and procedures such as condition of sales and pricing structure.
• Fill orders by transferring orders to fulfilment, communicating expected delivery date; explaining stock outs. Offer alternative by working closing with ASM (ASEAN Sales Manager), PSM (Product Sales manager), Global Account Manager & Division if any.
• Provide timely Open Order Report to customers via excel and thru their portal.
• Review customer demand and forecasts (SvD). Work closely with planner & customers if stocking program is recommended to support business growth or needs.
• Liaise closely with Buyers on delivery and backlog summary.
• Address customer goods return due to quality, reject, claims and communicate with Quality on rejects & resolution.
• Penetrate new market shares whenever opportunity arise.
• Maintain and improves quality results by following standards recommending improved policies and procedures.
• Regular meet up with customers to review any new NPI/ projects, market situation, forecast demands, orders and deliveries (both physical and virtual meeting).
• Submit AMAT SPS, SNF & LAM PR for alternative or requalification via customer portal if any.
• Compilation with accuracy of sales report with risk management.

Requirements

• Degree/ Diploma/Technical certificate in Engineering or Business Administration with Customer Service experience is required.
• Good interpersonal communication skills and computer knowledge.
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results.
• Previous supply chain experience essential, ideally with a working knowledge of industrial distribution sales is preferred.
• Independent, organized & experience of operating in a matrix organization preferred.
• People oriented personality and be able to work in a team effectively.
• Demonstrate teamwork and team building skills in producing results and meeting organizational objectives.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09, PLUS Building, Singapore 049705