Job Description

About SSO Hospital:
Specialty Surgical Oncology (SSO) is one of India’s fastest-growing platforms delivering affordable, high-quality cancer care, headquartered in Mumbai. Founded and led by a distinguished team of oncologists and healthcare experts, SSO is redefining surgical oncology through deep clinical expertise, doctor-led leadership, and scalable, patient-centric models.

With a strong presence across Mumbai (Ghatkopar, Thane, Andheri, and upcoming centers in South Mumbai and Ahmedabad) and Tier 2 cities like Nagpur and Belgaum.

Its founding team brings 10,000+ surgeries of collective experience from premier institutions like Tata Memorial, Saifee, and Breach Candy. As we expand, SSO offers an extraordinary opportunity for like-minded professionals to join a mission-driven organization shaping the future of oncology in India — grounded in excellence, empathy, and innovation.

Location: Charni Road, Mumbai
Reporting to: Business Development Head, Growth & Marketing

Key Responsibilities:

· Engage with leads (inbound and referral-based) and convert them into consultations or follow-up appointments

· Maintain structured communication logs on CRM systems

· Coordinate with PROs and doctors for appointment scheduling and lead updates

· Follow up with potential patients to address queries and build trust

· Explain SSO’s value proposition to patients and families professionally

· Manage inbound calls from marketing and referral channels

Performance targets:

· Monthly target for consultations scheduled and surgery conversions

· Daily lead conversion ratio and follow-up SLAs

· Accuracy of lead reporting and CRM usage

Requirements

· Fluent in English and Hindi; Marathi is a strong bonus

· Prior experience in healthcare, insurance, or education telesales preferred

· Strong verbal communication and persuasion skills

· Comfortable working with CRM tools and Google Sheets

· Ability to handle patient queries with empathy, patience and confidence