Job Description

Trade Sales

· Manage both incoming customer sales inquiries and proactive outbound trade sales initiatives, including customer engagement, opportunity creation, and full administration in Salesforce.

· Initiate and manage customer interactions related to trade sales, promotions, and commercial opportunities, in coordination with the Sales team.

· Create, update, and maintain sales opportunities, quotes, and related documentation in Salesforce.

· Ensure accurate tracking of sales activities, pipeline status, and customer interactions in CRM systems.

· Support the conversion of opportunities into confirmed orders in line with approved pricing and commercial policies.

Customer Portfolio Management

·Maintain and manage a portfolio of assigned customers, ensuring regular follow-up calls and consistent engagement.

·Present special offers and promotions to drive customer interest and sales.

·Identify opportunities for cross-selling and up-selling based on customer needs and product knowledge.

·Assign sales leads to the responsible Account Manager or KAM in the region when the contract value exceeds a predefined threshold, ensuring alignment with regional account management.

·Build strong relationships with customers to enhance loyalty and satisfaction.

·Track interactions and sales activities in Salesforce to monitor portfolio performance

Required Qualifications:

· Bachelor’s degree in business, Marketing, or a related field preferred.

· Proven experience in telesales, inside sales, or telemarketing, with a track record of meeting or exceeding targets.

· Excellent communication, persuasion, and negotiation skills

· Goal-oriented, self-motivated, and resilient under pressure.

· Proficiency with CRM systems and sales tools (Salesforce experience preferred).

· Ability to work independently and as part of a team.

· Strong attention to detail and high level of accuracy.

· Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

· High level of self-motivation and ownership, with the ability to follow through on tasks independently