Job Description

Key Responsibilities:

Customer Engagement & Growth

· Proactively contact existing and prospective customers via telephone to generate new business opportunities

· Manage and grow a portfolio of named accounts

· Build rapport quickly with customers to understand their requirements and identify sales opportunities

· Identify and pursue new business opportunities through prospecting activities

Lead Generation & Pipeline Development

· Conduct outbound calling campaigns to generate new enquiries and opportunities

· Follow up marketing leads and inbound enquiries in a timely manner

· Promptly follow up all quotes with the customer, handling objections confidently to close the deal.

· Maintain a consistent pipeline of opportunities to support team revenue targets

· Identify opportunities to upsell and cross-sell services

Internal Collaboration

· Collaborate with technical, operational, and commercial teams to align resources and capabilities with customer needs.

· Manage customer issues should they occur; working with operations, technical and quality teams to provide timely resolution

· Contribute to a positive, high-performance team culture within the sales office

Performance & Reporting

· Achieve daily, weekly, and monthly KPIs including revenue, opportunities won, opportunities created, meetings and calls

· Accurately record all customer interactions, opportunities, and activities within CRM

· Maintain high levels of organisation and activity to manage multiple live opportunities

· Participate in team meetings, training, and sales performance reviews

Required Skills:

· Highly proactive; continually seeks out new opportunities for growth rather than waiting for leads to come to them

· Self-motivated with a strong desire to succeed in a target-driven sales environment

· Confident and professional telephone manner with excellent communication skills

· Resilient and tenacious; able to handle rejection and remain motivated

· Strong listening skills with the ability to identify customer needs and respond effectively

· Results-driven mindset with a focus on achieving and exceeding KPIs

· Well-organised with the ability to manage multiple tasks and priorities

· Team player who contributes positively to team performance and culture

Desired Experience:

· Previous experience in a sales, telesales, or customer service role

· Experience working in a high-volume outbound calling environment

· Familiarity with CRM systems and sales processes

· Exposure to the infrastructure, construction, or technical services sector (desirable but not essential)