Job Description

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Position Title

Inside Sales Executive

Milton Roy India private limited

Chennai, Tamil Nadu

About Us

Founded in 1936, Milton Roy is now one of the world leaders in fluid metering, mixing, and control technologies. Our ranges of pumps, agitators, and specialized systems are used in water treatment and many other industries, including oil and gas, chemicals, pharmaceuticals, agriculture, irrigation, paper, food processing, cosmetics, and nuclear power.

It starts with manufacturing the most reliable equipment. Our facilities are ISO certificated and our pumps, mixers, systems, and accessories are produced to the highest standard and comply with international standards such as NACE, ISO, API, ATEX, CE, and others.

Our manufacturing facilities have been certified to such standards as ISO 9001, ISO 14001, ISO/TS 29001:2010 and OHSA 18001.

The Inside Sales Calling Executive is responsible for lead management and fostering relationships with potential and existing customers via phone. This role involves understanding customer needs, coordinating with distributors, and tracking lead updates on Salesforce and Interlynx tools. The ideal candidate will have excellent communication skills, a persuasive demeanor, and a results-oriented mindset

Responsibilities:

1. Inbound Calling:

• Make calls to inbound leads from prospective and existing customers – understand their requirements and assign them respective channel partners

2. Lead Qualification:

• Quality leads based on defined criteria after making initial contact.

3. Lead Tracking & Engagement:

• Ensure distributors update the lead status on time.
• Follow up with prospects to nurture relationships for future conversions

4. Customer Relationship Management:

• Maintain accurate and up-to-date records of all interactions with clients.
• Build and maintain strong, long-lasting customer relationships.

5. Product Knowledge:

• Develop a thorough understanding of the company’s products & services.
• Stay updated with industry trends and market conditions to effectively address customer needs.

6. Reporting and Feedback:

• Prepare and submit regular reports on lead activities, lead conversion, and performance metrics.
• Provide feedback to the sales and marketing teams on customer needs, and areas for improvement.

Basic Qualification:

• Education: Any degree
• Experience: Experience in an inside sales role, telemarketing, or customer service is preferred.

Key competencies:

• Excellent verbal and written communication skills.
• Mandatory languages – English & Hindi
• Ability to work independently and as part of a team.
• High level of organizational and time management skills.
• Empathetic and customer-focused approach.
• Proactive and self-motivated with a positive attitude.

What we Offer:

• We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success. 
• Yearly performance-based bonus, rewarding your hard work and dedication. 
• Leave Encashments
• Maternity/Paternity Leaves
• Employee Health covered under Medical, Group Term Life & Accident Insurance
• Employee Assistance Program
• Employee development with LinkedIn Learning
• Employee recognition via Awardco

• Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork 
• Office environment – 5 working days
• Day shift – weekend shifts

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.