Job Description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Position Title: Inside Sales Executive – Office Supplies

Department: Sales

Reports To: Sales Director - ANZ

Position Purpose

The Inside Sales Executive drives revenue growth and customer retention by proactively engaging existing and new clients, to sell a discrete range of supplies and consumables solutions in the B2B market. The role is accountable for achieving monthly revenue and margin targets, maximizing share of wallet, building strong customer and vendor relationships, and maximising customer experience.

Key Responsibilities

1. Revenue and Margin

• Execute structured outbound calling campaigns to generate new business and grow existing accounts.

• Meet or exceed monthly, quarterly and annual sales targets across revenue, margin and activity.

• Prepare accurate quotes and proposals.

• Support other sales executives to identify new equipment and software sales leads.

2. Account Management & Customer Retention

• Manage a defined portfolio of customers, ensuring consistent engagement and satisfaction.

• Analyse purchasing behaviour to anticipate needs and recommend relevant solutions.

• Maintain strong relationships through timely follow‑ups, proactive communication, and problem resolution.

• Support marketing programs and account growth initiatives.

3. Customer Service Excellence

• Respond promptly to inbound enquiries regarding products, pricing, and order status.

• Provide clear, accurate product information and guide customers through the purchasing process.

• Collaborate with logistics, procurement, vendors and customer service teams to ensure smooth order fulfilment.

4. Market, Product & Industry Knowledge

• Maintain up‑to‑date knowledge of office supplies categories, promotions, and competitive offerings.

• Monitor customer trends and provide insights to sales leadership and marketing.

• Engage in ongoing product and sales training to optimise skills.

5. Sales Administration & Reporting

• Maintain accurate and timely CRM records for all customer interactions, opportunities, and sales activity.

• Prepare weekly and monthly performance reports as required.

• Ensure compliance with pricing guidelines, sales processes, and company policies.

• Accurately load all sales orders in to ERP / CRM systems.

Key Performance Indicators (KPIs)

• Achievement of revenue, margin, and activity targets.

• Customer retention and account growth performance.

• Accuracy and completeness of CRM data.

• Customer satisfaction and service quality metrics.

• Conversion rates for outbound campaigns and quotations.

Skills & Experience

Essential

• Demonstrated success in inside sales, telesales, or B2B account management.

• Strong communication, negotiation, and objection‑handling skills.

• Ability to build rapport quickly and maintain long‑term customer relationships.

• Proficiency with ERP systems and Microsoft Office applications, especially Excel and SAP S/4 Hana

• Strong organisational capabilities with demonstrated time management skills.

Desirable

• Experience in office supplies, wholesale distribution, or similar product‑based industries.

• Understanding of corporate and government procurement processes.

• Experience working in outbound sales environments.

• Experience with SAP platforms.

Core Competencies

• Commercial Acumen: Understands customer needs, product value, and market dynamics.

• Customer Focus: Anticipates needs and delivers solutions to enhance customer experience.

• Resilience & Persistence: Maintains momentum in a target‑driven environment.

• Problem‑Solving: Quickly identifies issues and provides practical solutions.

• Collaboration: Works effectively with internal teams to deliver seamless service.

• Ethics: Aligns with company requirements for ethical behaviours.

• Time Management: Able to prioritise based on customer need, commercial outcomes and available information.

Work Environment

This is an office‑based role in Sydney, Australia with focus on phone and digital communication. The position requires consistent engagement with customers, use of ERP, email and telephony systems, and collaboration with cross‑functional teams. Hybrid work arrangements may be available depending on business needs.

Candidates

Pitney Bowes Australia is committed to providing an inclusive and equitable workplace.We value the diversity of our people and the contribution that different backgrounds, perspectives and experiences bring. Applications from Aboriginal and Torres Strait Islander peoples are warmly encouraged.

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.