Job Description

This is a key role to provide exemplary levels of service to our customers by managing RFQ’s and orders from receipt through to delivery. Work with engineering, purchasing, and manufacturing to ensure the customer’ requirements are met in full. Ensure that the customer is kept always updated on RFQ and order developments whilst managing any issues in a proactive manner.

Reporting to the Customer service manager, in this role you will quote customer RFQ’s and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements.

In this role you will manage and effectively execute customer orders, from contract review through to collaboration with factory and engineering department to ensure accurate delivery. Engage the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.

This role would suit a determined problem-solver who has experience of the valve industry and good knowledge of actuators.

Qualifications

Experience Requirements:

• Degree or mechanical engineering qualification or equivalent
• Desirable at least 3 years of relevant experience in a similar role
• Understanding of engineering drawings
• Commercial awareness
• Background in Customer Service
• Knowledge of material pricing
• Experience in electric and pneumatic actuator products
• Fluent English

The Successful Candidate:

• Negotiation skills
• Good technical, mechanical and electrical actuator knowledge
• Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full
• Good attention to detail and ability to work under pressure
• Good communication skills, customer focused, multitask and good at executing tasks
• Ability to approach challenges with a proactive mindset and find solutions to problems

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.