Job Description

Commercial Inside Sales Representative - HVAC Products | Carrier Enterprise

Salary: $70K - $80K + Bonus

Introduction:

Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Inside Sales Representative. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

As a Commercial Inside Sales Representative, you will be providing pre- and post-order support to key dealers, as well as the local sales team, within the designated Northeastern New Jersey market areas. You will seek new business opportunities by responding to sales leads and targeting underserved markets who can benefit from our vast array of HVAC products and other critical solutions. This position is an integral part of the overall customer relationship. Customer contact will take place via incoming and outbound calls, digital channels, and indirectly through the inside support of the sales team – it’s a team effort.

Job Responsibilities:

• Provide superior engagement for sales follow-up and customer service to both external and internal customers.
• Support the Commercial Rooftop customer sales phone/order queue.
• Assist with the maintenance and follow-up of open customer orders/sales support.
• Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required.
• Handle incoming customer requests for orders and product information (equipment specifications and applications).
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
• Work with Warranty Team to support customer claims and questions as needed.
• Support add-on sales opportunities when receiving and processing customer orders.
• Drive technology and tool adoption within customer groups and sales channels to utilize tools
• WATSCO Ventures technology suite- Easy Stock, On Call Air, House call Pro, Credit for Comfort
• Utilize eComm tools-- Website and Mobile App, Salesforce
• Utilize Contractor Assist -- Pick-up Express
• Demonstrated performance history and knowledge of the HVAC industry. A working knowledge of residential and commercial products, including replacement configurations, substitutions, and sell-up strategies, is highly desired.
• Highly motivated self-starter, able to work with minimal direction required from management

Requirements:

• High School diploma or equivalent required; Associates or technical degree preferred
• 1-2 years of customer call center/order entry experience
• 1-3 years of HVAC commercial/residential industry experience

Qualifications:

• Highly motivated self-starter, able to work with minimal direction required from management.
• High sense of urgency, team-oriented, and strong interpersonal skills.
• PC and common software literacy required.
• Must possess desire to succeed and learn for future growth and development.
• Excellent customer relations and customer service skills.
• Ability to actively problem-solve and innovate when information is not readily available.
• Can work in a fast-paced environment and possess excellent organizational skills.
• Exceptional written and verbal communications skills, complete with ability to follow through.

• Learn and adhere to posted CE Team A7 Principles and ensure 100% Customer Satisfaction in each transaction.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Qualifications

Requirements:

• High School diploma or equivalent required; Associates or technical degree preferred
• 1-2 years of customer call center/order entry experience
• 1-3 years of HVAC commercial/residential industry experience