Job Description

About the position

We are looking for a highly motivated and results-driven professional to join our Syracuse, NY office. The successful candidate will assist the Commercial Strategic Accounts Sales organization by providing pre-sale and post-sale support to our top-tier customers. If you are willing to work in a dynamic environment, communicate efficiently with colleagues, and address issues openly, we invite you to join our team.

General Responsibilities

• Review and assist with plans and specifications to develop HVAC systems solutions.

• Effectively and professionally communicate requirements with customers and internal teams.

• Adapt to customer specific requirements.

• Provide HVAC equipment selections, both new and replacements.

• Provide technical support for the sales of commercial air conditioning systems to customers and their respective consulting engineers.

• Seek new business opportunities by responding to RFI’s, RFP’s, RFQ's for new and/or existing customers.

• Ability to coordinate across multiple functions, to maintain composure in fast-paced situations, and to make decisions in a fast-paced environment.

• Support Sales Managers and Sales Coordinators with new and existing accounts and the introduction of new products.

• Must have a developed understanding of HVAC systems, equipment and controls.

• Must be a self-starter, with strong business understanding, strong self-direction, and excellent interpersonal/influencing skills to work across the Carrier organization and with customers.

Required Qualifications

• Bachelor’s degree.

• 5+ years of HVAC experience.

• Ability to travel up to 5% domestically.

Preferred Qualifications

• Master’s degree with 3+ years’ experience.

• 5+ years of HVAC experience including residential, light-commercial and commercial Applied Equipment.

• Sense of urgency, self-initiative, dedication, and sense of ownership.

• Strong written and verbal interpersonal skills with the ability to get along with both external customers and a multi-functional team of sales, engineering, manufacturing & marketing associates.

• Outstanding follow-up and follow-through skills.

• Highly organized with strong attention to detail, while also able to prioritize multiple priorities.

• Unwavering customer service orientation.

• Proficiency with Microsoft Office (Excel, Word & PowerPoint).