Job Description

About Us :

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com

1. FSE Lead Conversion & Opportunity Management

• Own end-to-end handling of FSE-generated leads from qualification to order closure.
• Segregate leads based on customer type (key, regular, non-buying) and transaction complexity (standard / non-standard)
• Convert qualified leads into CRM opportunities, prepare quotations, follow up, and close orders.
• Act as the single point of contact between FSEs, customers, and internal teams.

2. Transactions in Lost Accounts

• Handle service and spares transactions for lost / inactive accounts ( as per list provided)
• Re-engage customers through pricing, turnaround time, and technical clarification
• Convert lost account enquiries into first-time or repeat orders, supporting account revival.

3. Service Patrols – Process Industry Accounts

• Support planned service patrols in process industry customers (Refinery, Power, Chemical, etc.) along with Area Sales Managers by analysing the data and supporting in actions execution.
• Ensure timely submission and structured follow-up of patrol-related offers through Area Sales Managers .

4. Expediting Non-Standard Jobs (Cross-Functional)

• Actively expedite non-standard jobs through coordination with:
  • CSS
  • Service Centers
  • Technical / Engineering
  • Supply Chain
• Track critical milestones and proactively resolve bottlenecks to meet customer timelines.

Physical & Environmental Factors :

Special physical, psychological and work life balance demands of the role

Market is very dynamic and has strong demands from customer for faster solutions and deliveries. It requires the manager to be alert to the market conditions and closely coordinate with all stake holders.

Travelling is essential, as the manager is responsible for covering a wide geographical region

Maximum time needs to be spent at the customer’s end.

Should be able to withstand work pressures.

Why should you apply:

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

• An exciting place to build a global network with different nationalities.

• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.