Job Description

Location: Bengaluru,Karnataka,India

About us

Exotel is the leading customer engagement platform and virtual telecom operator in emerging markets. Since 2011, Exotel has enabled over 50 million daily interactions through its cloud-based suite of communication tools spanning voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel empowers unified customer engagement in markets such as India, Southeast Asia, the Middle East, and Africa.

Some of the fastest-growing companies, including Ola, Swiggy, Flipkart, Byju’s, Urban Company, HDFC Bank, and Zomato, rely on Exotel for their customer communication needs. With a robust ecosystem combining Exotel’s communication APIs, Ameyo’s omnichannel contact center, and Cogno AI’s conversational platform, Exotel is now a $100 million Series D-funded company with an ARR of $60 million.

About the Role

At Exotel, clients come from all walks of life, from cab services to tech-driven startups, to FMCG companies and kickboxing masters. As a Sales Engineer, you would be interacting with clients, understanding their requirements, and providing solutions from the strong features of the product.

What we look for?

• Graduates in CS, ECE, IT, Sales or related field
• Minimum 1+ years of dedicated experience in B2B sales role (closing deals) and overall experience of 1 to 4 years(preferably in SaaS or cloud domain).
• Experience within the technology field is preferred; passion for solving business problems with technology is a must.
• Ability to work self-sufficiently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter.
• Ability to adapt to changes in roles and responsibilities.
• Strong presentation and communication skills (verbal, written, and active listening)
• Successful track record of consistently hitting and over-achieving quota in a high-volume transaction sales environment.
• Enjoy an environment where you spend your day talking on the phone with clients
• Experience with CRM tools (like Salesforce) and Web Conferencing Technology.
• Willing to spend a few hours additionally on weekends to help client’s if required.
• Strong work ethic and a competitive mindset.
• Should be adaptive and motivated to learn new technology and skills.
• Ability to be recognised as a true team player internally in the company, and trusted business advisor externally.
• Working knowledge of REST API’s with cloud systems

What you will do?

• Providing full sales-cycle support to qualified prospects and customers including follow up, product demo, implementation, quotations and closures.
• Act as a primary POC for all new Exotel clients; address all product-related queries on time.
• Completely own and execute end to end sales for the SMB market segment.
• Receiving and responding to sales leads and converting them to new business.
• Develop workflows for specific use cases by integrating with different applications and products.
• Navigate the customer through a free 15 day proof of concept (case to case basis)
• Close sales and achieve the monthly quota.
• Work with other cross-functional teams as and when required.
• Build, maintain and forecast a healthy sales pipeline.
• Record and document all sales activities in the CRM.

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