• Respond to customer inquiries, pricing requests, cash sale (COD) requests, quotations, and special project opportunities.

• Review tender documents to identify concrete specifications, quantities, and project requirements.

• Prepare, maintain, and distribute pricing information and support the administration of customer pricing programs.

• Support sales objectives by maintaining customer relationships and identifying opportunities to grow existing accounts.

• Follow up on quotations, bid results, project opportunities, and workload tracking activities.

• Review daily invoicing for accuracy and assist with customer account administration.

• Enter customer orders accurately and efficiently, ensuring delivery details, schedules, and customer instructions are complete.

• Coordinate customer requirements with Dispatch, Production, Quality Control, and Sales teams.

• Facilitate mix design requests and technical inquiries with the Quality Control Department.

• Promote value-added products and services to customers where appropriate

• Provide customers with product information and application guidance.

• Interact regularly with plant personnel to support daily operational requirements.

• Answer a high volume of incoming calls and emails in a professional and timely manner.

• Maintain accurate records and documentation related to customer accounts, orders, and quotations.

• Perform other duties as assigned.

• Strong customer service orientation with excellent verbal and written communication skills.

• Ability to thrive in a fast-paced, high-volume, deadline-driven environment.

• Strong organizational, multitasking, and time-management skills.

• Demonstrated problem-solving abilities and sound decision-making skills.

• Ability to balance customer expectations with operational requirements.

• Strong attention to detail and commitment to accuracy.

• Self-motivated, dependable, and adaptable to changing priorities.

• Ability to build effective working relationships with customers and internal stakeholders.

• Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.

• Experience with SAP, CRM systems, and SharePoint is considered an asset.

• Ability to read and interpret construction drawings, specifications, and tender documents is considered an asset.

• Flexibility to support operational requirements outside regular business hours when required

WORKING CONDITIONS

• Primarily office-based environment with extended periods of sitting, computer work, and telephone use.

• Frequent interaction with customers, sales staff, dispatch personnel, and plant operations.

• Occasional travel to customer sites, plants, and project locations may be required

• May require flexibility outside standard business hours to support operational and customer needs.

EDUCATION & EXPERIENCE

• High school diploma or equivalent is required

• College diploma or university degree in Business, Sales, Construction Management, or a related field is considered an asset.

• Previous experience in customer service, inside sales, dispatching, logistics, ready-mix concrete, construction materials, or a related industry is preferred.

• Experience reviewing construction drawings, specifications, and tender documents is considered an asset.

• Completion of concrete technology or industry-related courses is considered an asset.

• Bilingualism (English/French) is considered an asset.

COMPESATION INFORMATION:
The expected range for this position is $65,000 - $75,000. Placement within the range is dependent on a variety of factors including qualifications and experience.