Price Engineering, a SunSource company, specializes in engineered custom products and solutions through engineering resource management, research, planning and development in the areas of hydraulics, pneumatics, automation and electrical systems. www.priceeng.com
Customer Service is a fast-paced environment and a fundamental area to demonstrate and apply “best-in-class” customer service to the fluid power and automation marketplace.
Price Engineering’s ability to meet our customers’ needs and exceed their expectations is key to our continued growth and success. This requires passionate, motivated, and energetic individuals at the Customer Service level.
This position will interface with all Price Engineering departments and personnel.
What You'll Do:
- Take incoming phone calls from customers
- Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary
- Enter customer orders in Price Engineering ERP system with goal of 100% accuracy
- Quote customers on components as needed and enter all quotes into ERP system or shared directory
- Assist customers in finding components by using product catalogs, web-based catalogs, internal resources
- Expedite customer orders as needed to meet required and promised dates
- Provide solutions to customer needs in a “team” environment
- Follow-up on quotes as needed
- Assist outside sales when necessary (quoting, expediting, customer visits)
- Continuous development of sales skills to up-sell or additional-sell to customers
- Other responsibilities and/or projects as assigned by management
Work Environment:
Shared Office Environment
Requirements:
- Education:2 or 4 year degree in fluid power, business, marketing, or related experience
Experience:
- 3+ years in customer facing position
- 3-5+ years computer experience (MS Office, ERP or MRP system)
Skills:
- Excellent communication skills, both written and verbal
- Ability to work in both team environments and individually
- Ability to multi-task and prioritize work on a regular basis
- Ability to maintain composure under stressful situations
- Excellent time management skills
- Self-motivated, energetic
- Sound judgment and decision-making ability
- Demonstrates integrity and ethical standards
- Maintains a professional demeanor at all times
- Effective listening, communication and negotiating skills
- Motivated self-starter, comfortable in fast-paced environment3+ years in customer facing position
- 3-5+ years computer experience (MS Office, ERP or MRP system)
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #priceengassc
At SunSource, we don’t just sell products — we deliver solutions.
We don’t just offer service — we offer partnership.
And we don’t just power machines — we keep North American industry running.
Join forces with us and unlock a breadth and scale of opportunities you won’t find anywhere else.
With over 250 locations and 3,500+ employees, SunSource is the leading value-added industrial distributor and solutions provider for North America’s industrial and high-tech operators. Our customers rely on us for our vast portfolio of mission-critical components, our unrivaled industry expertise and technical capabilities, our expansive network with long-standing partnerships, and our commitment to driving technological innovation.
SunSource and our affiliate brands include Amazon Hose & Rubber, Applied Controls, Callahan Weber Hydraulics, Carotek, Denver Industrial Pumps, D/J Industrial, Electro-Matic, Energy Hydraulics, Ford-Gelatt, Fluid Process Equipment, GHX Industrial, K+S Services, Lubrication Equipment & Supply, Master Pumps & Power, McCarty Equipment, Mission Controls, Paragon Technologies, Perfection Servo, Precision Zone Industrial Electronics, Process Solutions Integration, Price Engineering, P.S.I. Fluid Power, Ryan Herco Flow Solutions, Stuart Hose & Pipe, The Hope Group, United Central, Western Hydrostatics, and Western Integrated Technologies.
Do work you can be proud of, with a team adding true value for our customers, our industry, and our world as a whole. We’re stronger together.
We may be many brands, but at our core we’re one company, one culture and one powerful operating system that keeps North American industry running.
