Hybrid Remote - Notting Hill, London (minimum 3 days in office)
£40,000 base + commission
Reporting directly to the CCO, our client is looking for a commercially minded Inside Sales & Customer Experience Manager to lead and optimise the full customer journey — from first enquiry through to post-sale experience.
This role sits at the centre of the customer and revenue operation, overseeing AI-driven service and sales workflows alongside a Customer Experience Executive. You’ll combine customer experience management, inside sales, operational oversight, and commercial performance, while helping scale direct sales operations across Europe.
Based in Notting Hill, this role is also part of the day-to-day energy and experience of the brand’s physical studio space.
Manage and optimise AI-powered customer service and sales workflows
Oversee customer enquiries, escalations, conversion flow, and service quality
Line manage and develop the Customer Experience Executive
Own the customer journey across rental and pre-loved product sales
Drive accessory and warranty upsell opportunities
Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google
Analyse conversion and service data to continuously improve performance
Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France
Work cross-functionally with logistics, sales, and commercial leadership teams
Experience in customer experience, inside sales, or customer operations
Commercially driven with a strong customer-first mindset
Comfortable working with AI tools and automated workflows
Strong organisational and communication skills
CRM experience, ideally HubSpot
Data-driven approach to decision making
Previous management experience or readiness to step into leadership
This role is designed to evolve into a senior leadership position as the business scales, with future pathways into either Inside Sales leadership or Customer Experience management across European markets.
Apply Now
Your recruiter for this role is Cam Bridger at Love Recruitment. For a confidential conversation, please apply via the link below.
We are passionate about recruitment, helping great companies find great fitness and leisure staff throughout their operations.
We recruit across all levels, from entry to director across three key areas:
❤️ Private, Commercial Operators
❤️ Boutique, independant and industry suppliers
❤️ Public and wider leisure operators
We help you find great people, quickly and correctly. For us it is all about two key things.
Firstly we will provide outstanding service and delivery.
Secondly we will continue to innovate to make sure we always give you the best chance of making the right decisions.
If you work in the fitness industry and on the lookout for your next fitness job, we can help! We listen to what you are looking for and aim to match you with exciting health and fitness opportunities. In addition, we also provide impartial advice to add value and support to your job search. When we represent you for a role, we are here to make sure you are well prepared for the process and we will support you every step of the way.
Connect with us today at http://www.loverecruitmentgroup.com
