Job Description

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Interested to learn about Voith? Check out our video "Voith careers" on YouTube.

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

In this role, you will serve as the primary connection between our customers and sales team, playing a key role in delivering timely, accurate, and solutions‑driven support across the entire order lifecycle. You will manage customer inquiries, prepare quotations, process orders, and oversee fulfillment—ensuring every interaction reflects a high standard of service and clear, proactive communication.

The ideal candidate is customer‑centric, exceptionally organized, and thrives in a fast‑paced environment. You are comfortable navigating multiple systems, managing competing priorities, and consistently delivering a responsive, positive customer experience.

Responsibilities:

• Act as a point of contact for customer inquiries and provide an exceptional customer experience
• Build and maintain strong relationships with current and potential customers.
• Provide timely, accurate information regarding orders, products, pricing, shipments, invoices, and general service questions
• Proactively follow-up on leads based on days of supply.
• Oversee quote development to ensure fast, efficient customer turnaround.
• Enter and maintain orders, review purchase details, track fulfillment, and manage changes or expedited requests to ensure on-time delivery.
• Develop and discuss potential inventory strategies and long-term business strategies.
• Monitor customer inventory targets, percentage of business, and days of supply.
• Understand customer needs to ensure satisfaction and repeat business.
• Prepare and process any necessary shipping documentation.
• Maintain procure-to-pay and supplier-management platforms as needed by our customers.
• Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads
• Share market insights and provide customer feedback with the Customer Service Team to improve strategies.
• Communicate proactively with customers regarding delays, changes, or service updates.
• Participate in training, system upgrades, and cross-functional projects aimed at enhancing the customer experience.

Required Skills/Abilities:

• Bilingual proficiency in English and Spanish preferred.
• Excellent verbal and written communication skills.
• Excellent organizational and time‑management abilities.

• Excellent interpersonal and customer-service skills.

• Strong problem‑solving and analytical skills.
• Strong attention to detail.
• Proficiency with Microsoft Office Suite or similar software tools.

Education and Experience:

• 3-5 years or more related experience.
• Proficient with JD Edwards or similar ERP software a plus.

• Experience with paper machine equipment or OEM manufacturing a plus.

• A technical school or college level degree or equivalent experience desired.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

* This job description is not all encompassing; however, it is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.