Job Description
Join Emerson and help us make the world healthier, safer, smarter, and more sustainable.
Emerson is a trusted partner in the world's most crucial industries to address the biggest challenges of modern life. We cater to a wide range of industries including water, mining and minerals, and oil and gas industries.
The Inside Sales Coordinator plays a key role in supporting customers across Australia and New Zealand by delivering timely, accurate, and customer‑focused sales and technical support. Working closely with internal teams and external sales colleagues, this role helps customers identify the right solutions, ensures orders are processed efficiently, and contributes to strong, long‑term customer relationships.
In This Role, Your Responsibilities Will Be:
- Respond to incoming customer enquiries from Australia and New Zealand with professionalism and care.
- Understand customer needs and expectations to recommend suitable products and solutions.
- Propose alternative products based on cost, availability, or technical specifications where appropriate.
- Provide first‑level technical product support and collaborate with subject matter experts when escalation is required.
- Prepare and process customer orders, quotations, returns, and changes accurately and efficiently.
- Present pricing, credit, and commercial terms in line with established procedures.
- Communicate estimated lead times and suggest options to help customers meet delivery requirements.
- Coordinate with internal teams and suppliers to track order status and meet delivery commitments.
- Partner with external sales colleagues to support account strategies and sales opportunities.
- Maintain accurate records in customer relationship management systems and provide regular updates to key customers.
- Work in line with quality, safety, and operational procedures.
Who You Are:
You build trust quickly by listening carefully and responding with clarity and respect. You approach problems with curiosity and practical thinking, balancing technical understanding with a strong focus on customer outcomes. You collaborate openly with others, share information proactively, and adapt well when priorities change, maintaining accuracy and focus in a fast‑paced environment.
For This Role, You Will Need:
- Experience in an inside sales, customer service, or coordination role within a technical or industrial environment.
- Confidence using customer relationship management systems and standard office tools.
- The ability to manage multiple tasks while maintaining attention to detail.
- Clear communication skills and a customer‑focused mindset.
- Eligibility to work in Australia.
Preferred Qualifications That Set You Apart:
- Exposure to pneumatics, valves, or related industrial products.
- Experience supporting customers across multiple regions or markets.
- Familiarity with coordinating orders involving manufacturers or supply partners.
Our Culture & Commitment to You:
At Emerson, we believe diverse teams drive better outcomes. We are committed to creating a workplace where everyone feels respected, supported, and able to do their best work. We encourage applicants from all backgrounds and experiences and focus on skills, potential, and willingness to learn. We offer a collaborative environment, opportunities for development, and the chance to contribute to solutions that make a meaningful impact for our customers and communities.
