Job Description

Inside Sales Coordinator

Department: Sales

Employment Type: Full Time

Location: PHL Manila

Reporting To: Tom Shingler

Role Purpose


This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the UK Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.

Key Responsibilities

Liaise directly with the Customers, vendors and internal departments in a timely fashion.
Working with the client from the beginning of the renewals process, through to delivery, including.

· Attending scoping calls (if required)
· Requesting pricing from vendors

· Creating proposals and quotes

· Follow up calls

· Managing the pipeline ensuring orders are placed in a timely fashion

· Checking won work (all documentation is present and correct)

· Ensuring full and clear invoicing profiles are completed.

· Making sure all essential information for smooth job delivery is updated on the system

· Maintenance of account records on the Salesforce CRM system
· Working as part of the wider account team

Skills, Knowledge & Expertise

What we are looking for in you


· Must be fluent in English

· Must be process driven and have exemplary accuracy and attention to detail skills.

· Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.

· Candidates will need strong organisational and communication skills.

· Able to use initiative as well as work as part of a team.

· Self-motivated and enthusiastic.
· Strong business work ethic.

· Knowledge of Salesforce would be beneficial.

MS Office particularly Word, PowerPoint & Excel


Ways of working


· Focusing on Clients and Customers.

· Working as One NCC.
· Always Learning.

· Being Inclusive and Respectful.

· Delivering Brilliantly.


Our company


At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

Job Benefits

What do we offer in return? We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

· Transportation and rice allowances
· Night differential, overtime pay and holiday pay
· 13th‑month pay and performance‑based bonus plan
· Day‑1 HMO healthcare coverage for you and dependents
· Outpatient medicine reimbursement
· Group life insurance, accidental death & disability cover
· Employee Assistance Program (EAP) with 24/7 confidential counselling
· Generous vacation and sick leave, available from Day 1
· Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
· Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So, what’s next?


If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com


About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com All personal data is held in accordance with the NCC Group Privacy Policy ( candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to screening as a mandatory requirement.