Job Description

Inside Sales & Appointment Optimization Specialist

Who We Are

Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.

Joyce is seeking a driven Inside Sales Conversion Specialist to maximize the effectiveness of our in-home sales calendar. This role goes beyond basic appointment setting — you will be responsible for confirming appointments, re-engaging hesitant homeowners, and ensuring valuable opportunities do not fall through the cracks.

You will work closely with warm leads who have already expressed interest, using strong phone skills and a consultative closing approach to solidify appointments and improve overall show rates. The ideal candidate brings an inside sales mindset, thrives in a metrics-driven environment, and knows how to confidently guide unsure customers toward a firm next step.

This position is ideal for individuals who enjoy phone-based selling, objection handling, and playing a direct role in driving revenue for the field sales team.

Compensation

This role offers an hourly base rate plus commission and performance incentives.

Compensation Includes:

• $15–$17 per hour base rate
• Commission and performance bonuses tied to confirmed appointments and show rate performance
• Total earning potential of $25–$32+ per hour based on performance
• Additional incentives for calendar optimization and recovery of at-risk appointments

What You’ll Do

• Make daily outbound calls to warm leads and previously scheduled homeowners
• Confirm upcoming in-home appointments and reinforce customer commitment
• Re-engage hesitant or “not ready” prospects and move them forward in the sales process
• Optimize the in-home sales calendar to minimize gaps, cancellations, and no-shows
• Use a consultative, closing-focused approach to secure firm appointments
• Educate homeowners on Joyce products and the value of the in-home consultation
• Handle inbound inquiries and appointment changes with urgency and professionalism
• Partner closely with the In-Home Sales team to ensure strong appointment quality
• Accurately document call activity, outcomes, and customer insights in CRM
• Meet or exceed daily call, confirmation, and show-rate performance goals

You’ll Be a Good Fit If You Have

• Inside sales, appointment setting, call center, or phone-based sales experience (strongly preferred)
• Proven ability to handle objections and confidently ask for the appointment
• Strong verbal communication and active listening skills
• A persistent, follow-up oriented mindset that does not let opportunities slip away
• Comfort working toward performance metrics and conversion goals
• High level of organization and attention to calendar detail
• Reliable transportation to and from work
• Flexibility to work evenings and weekends based on business needs
• Ability to stay motivated in a fast-paced, high-volume environment

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Flexible scheduling with control over your calendar
• Employee discounts on home improvement services
• Employee Referral Bonus Program

Why Joyce

• Over 70 years of proven success as a third-generation, family-owned and operated company
• Daily warm leads provided to fuel your success
• High-quality, American-made products
• Strong marketing support and brand recognition
• A team-oriented environment focused on growth and long-term success