Job Description

We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations.
The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking.
Working Hours: 10:00 AM – 6:00 PM EST

Key Responsibilities:

• Lead / Quote Follow-Up & Conversion
• Follow up on existing quotes at pre-determined times
• Engage prospects to understand trip details, needs, and decision timelines
• Convert qualified leads into booked reservations
• Customer Relationship Management
• Build rapport with schools, corporate clients, tour groups, and private customers
• Maintain consistent communication throughout the sales cycle
• Provide professional, friendly, and knowledgeable service
• Objection Handling & Closing
• Address customer questions regarding pricing, availability, and safety
• Reinforce company value propositions (safety record, reliability, service quality)
• Proactively close sales and secure deposits
• Lead Management & CRM Tracking
• Maintain accurate records of all interactions in CRM system
• Track lead status, follow-ups, and conversion outcomes
• Ensure no opportunities fall through the cracks
• Feedback Collection & Continuous Improvement
• Gather feedback from lost or inactive leads
• Identify trends in objections or lost business
• Provide insights to management to improve pricing, service, and sales strategy

Qualifications:

• 2+ years of inside sales, customer service, or call center experience
• Strong phone presence and written communication skills
• Excellent organizational and time management abilities
• Comfortable using CRM systems and sales tools
• Ability to handle multiple inquiries and prioritize effectively
• Self-motivated with a results-oriented mindset

Key Performance Indicators (KPIs):

• Outbound calls made on time
• Conversion rates
• Contact rate
• Quote to Reservation
• Quote to Re-Quote
• Follow-up completion rate
• Customer satisfaction scores

About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com