Job Description

of Position
The Inside Sales Representative is responsible for developing new leads through appointment generation by communicating
with customers, understanding their needs and ensuring a smooth sales process. The Inside Sales Representative generates
revenue by obtaining sales orders, understanding customers’ security system needs, providing product information and
developing accounts.

Essential Functions

• Physical presence in the office to accomplish these tasks, meet and work with others
• Source new sales opportunities through inbound lead follow-up via inbound phone calls, web leads, customer referrals,
  marketing leads and online Chat conversations.
• Proficient understanding of Guardian’s residential product and service offerings
• Basic understanding of commercial product and service offering for appointment setting purposes
• Understand customer needs in order to ensure sales order success
• Set appointments for qualified opportunities with outside sales representatives for further development and closure
• Close basic New, AddPro and Resign sales when requested by Customer
• Achieve monthly quotas
• Develop and maintain close working relationship with outside sales team to build Guardian sales pipeline and close deals.

Required Skills, Abilities, Education & Experience

• Excellent verbal and written communication skills
• Excellent sales and negotiation skills
• Thorough understanding of products to be sold
• Organized with an attention to detail
• Proven ability to build and maintain relationships with clients
• Proficient with Microsoft Office Suite or related software
• Proficient with CRM software
• High school diploma or equivalent
• Some College or equivalent work experience preferred1+ years’ experience in a sales role (inside, outside, B2B, commissioned, etc.)
• Track record of achieving or exceeding quota
• Experience handling large volume of calls per day