Job Description

Reports to the North American Inside Sales Supervisor. This role is responsible for managing and documenting commercial sales inquiries, qualifying leads, and providing purchasing and project coordination support for large-scale commercial initiatives.

RESPONSIBILITIES

• Serve as a primary point of contact for Commercial Inside Sales activities

• Qualify and manage inbound and outbound commercial leads

• Maintain accurate records of project details, order activity, and registration identifiers in CRM systems

• Complete and manage job registration forms

• Provide product pricing, availability, and technical specifications for Schluter Systems products

• Generate and process sample orders for commercial projects, ensuring all relevant project details are captured

• Process purchase orders tied to registered commercial jobs

• Confirm sample shipments and communicate order status to customers

• Support shared inboxes, including Ferguson, Plumbing, and other valued partners

• Act as a primary contact for Ferguson Home

• Assist with My Design (Digital Print & RAL) inquiries and order processing

• Support the preparation of custom product quotations

• Collaborate cross-functionally with internal teams and external stakeholders to support project success

• Participate in training to maintain strong product and process knowledge

• Initiate outbound outreach to support lead development

• Maintain and update process and procedure documentation

• Monitor commercial workflows, identify inefficiencies, and recommend improvements

• Provide regular updates to management, including challenges and resolution needs

• Contribute to a culture of continuous improvement, emphasizing consistency, efficiency, and customer experience

• Perform other duties and special projects as assigned

Requirements

• College-level education preferred
• 2–4 years of experience in a related role
• Customer service experience preferred
• Equivalent combinations of education and experience will be considered
• Strong verbal and written communication skills
• Proficiency in Microsoft Windows and Microsoft Office Suite
• Experience with CRM systems
• Strong analytical and problem-solving abilities
• Highly organized with the ability to prioritize and manage multiple tasks
• Ability to work independently and collaboratively within a team

COMPANY BENEFITS

· Competitive Compensation

· Generous Paid Time Off

· 10 Paid Holidays

· Medical, Dental & Vision Insurance

· Biannual Bonus Program

· 401k with Company Match

· Company Paid Life Insurance

· Annual Reviews and Merit Based Raises

· Room for Advancement and Career Growth

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.
"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder
Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned.

At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit, qualifications, and business needs.

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