ASUS

Inside Sales - Claims (Mandarin Required)

ASUS  •  $70k - $71k/yr  •  Fremont, CA (Onsite)  •  19 days ago
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Job Description

As a Claim Team Inside Sales at ASUS, you will drive and oversee order review, chargeback processing, 2nd level customer inquiries, transportation claim, and workflow improvement. You will need to have a good understanding of US retail online operations and work closely with cross functional teams including Accounting, Finance, Operations, Fulfillment, and Business Planning. You will take the lead to minimize company losses, improve business processes, and enhance customer satisfaction level.  Essential Duties and Responsibilities
     
  • Assist HQ team in Asia and communicate with sales representative/customer for North American customer accounts
  • Check and monitor on accounts A/R deductions to ensure the credit processed
  • Escalate and coordinate between departments to solve aging and help A/R close the book
  • Handle HQ team issue between sales and customer on daily basis inquiries   
  • Read and understand channel program and provide assistance and solution to HQ claim team
  • Engage and resolve the pending claim between product management team, sales team and customer
  • Review data report from HQ team and debug issue for bottleneck case
  • Maintain good attendance and punctuality
Required Qualifications
     Years of Education  

  •  BA/BS degree in Business Administration or equivalent
Work Experience

  •   2 years of related work experience 
Knowledge and Skills

  • Works well individually and with cross-functional teams
  • Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required  
  • Excellent written and verbal communication skills in English and Mandarin
  • Proficient in Microsoft Office, mainly Excel and Access
  • Organized and detail oriented  
Working Conditions
       
  • Office Only: Typically works in an office environment
  • Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time
$70,304 - $71,400 annually is the estimated pay range for this role working in Fremont, California office. It does not include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k). The final amount will be determined based on the qualifications & experience of the candidate relative to the role. ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment. 
ASUS

About ASUS

ASUS is a global technology leader delivering incredible experiences that enhance the lives of people everywhere. World renowned for continuously reimagining today’s technologies for tomorrow, ASUS puts users first In Search of Incredible to provide the world’s most innovative and intuitive devices, components, and solutions. Today’s ASUS is more ambitious than ever, unleashing remarkable gaming, content-creation, AIoT, and cloud solutions that solve user needs and infuse delight.

ASUS is home to industry-leading experts who are encouraged to pursue their passion for innovation and entrepreneurial spirit to deliver the future of technology to the world. With a team of 5,000 in-house R&D colleagues, ASUS received more than 11 awards every day in 2020 and is ranked as one of Fortune’s World’s Most Admired Companies.

Working together as One Team, ASUS team members strive to transform and evolve, trust in radical truth and transparency, and embrace idea meritocracy and foster collective wisdom in the limitless pursuit of the incredible. And because tomorrow's experiences start with today’s actions, the people of ASUS are setting new industry standards and delivering on a strong commitment to environmental and community stewardship every day.

At ASUS, every individual can find the opportunity to push the limits of what is yet to be imagined, and to make it real.

To learn more about our aspirations and what we offer, visit asus.com/about-asus/

Industry
Hardware & Semiconductors
Company Size
10,000+ employees
Headquarters
Taipei City, TW
Year Founded
Unknown
Website
asus.com
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