Job Description

P.J. Fitzpatrick, the most recognized name in the home services industry is expanding our inbound sales support team, and customer service team. We currently have openings for people to take inbound calls or make outbound calls and schedule appointments for our repair experts and sales team. You will receive paid professional training and will be taught the fundamentals to succeed at a high level.

Requirements

• Excellent verbal communication skills
• Microsoft Office experience
• Excellent listening skills
• Strong written communication skills
• The ability to communicate respectfully and persuasively with lots of different personalities
• Comfortable working with scripted material
• Ability to answer inquiries by clarifying information, researching information.
• Ability to build positive report with various types of customers, while demonstrating proper etiquette and the ability to effectively control the call
• Ability to recognize opportunities to up-sell accounts; explaining new products and their benefits
• Customer service experience preferred
• Must live in DE, MD, PA, NJ, VA, DC

Benefits

At P.J. Fitzpatrick, we believe in offering competitive pay and an excellent benefits package. Our list of benefits includes:

• Paid Training
• Competitive pay
• Hands-on support from management that cares about the success of their people.
• Medical, Dental, Vision and Life Insurance.
• Flexible Spending Account available
• 401k with Company Match
• Paid Personal Time Off - including the day off for your birthday!
• A career opportunity with an organization that rewards performance, respect and integrity.
• Work from home offered