Job Description

Summary of Position:

The Inside Sales Representative (ISR) plays an essential role in the Fortune Fish & Gourmet sales organization by supporting regional sales teams through customer account management, order processing, and daily sales coordination. Serving as a primary point of contact for customers, the ISR helps maintain strong, service-driven relationships by providing product information, pricing, availability, and delivery guidance with care and accuracy. Reporting to the Inside Sales Director, this role supports regional sales objectives through issue resolution, collaboration with internal teams, and identification of sales opportunities. Strong communication skills, attention to detail, and a passion for food are important for success in this role. A background in culinary or hospitality is considered a plus.

Responsibilities

• Support regional sales teams through customer account management, order processing, and daily sales activities
• Act as a primary customer contact for order-related inquiries, issue resolution, and follow-up
• Provide accurate product, pricing, availability, and delivery information to customers
• Recommend products or alternatives based on customer needs, availability, and promotions
• Enter, review, and manage customer orders accurately, including pricing, quantities, and delivery details
• Maintain customer account information and assist with credits, corrections, and adjustments
• Coordinate with internal teams, including Purchasing, Operations, and Logistics, to support timely and accurate order fulfillment
• Assist with lead qualification, reporting, and regional sales initiatives
• Use Excel and internal systems to support reporting, tracking, and account management
• Organize and prioritize daily work to manage multiple requests and deadlines effectively
• Collaborate with outside sales representatives and internal departments to resolve service issues
• Support special projects and team initiatives

Minimum Requirements:

Required:

• High School Diploma or equivalent
• 2+ years of customer service, sales support, or account coordination experience
• Skills
• Strong written and verbal communication skills with a high level of accuracy and attention to detail
• Comfortable working across multiple systems and tools simultaneously in a fast-paced environment
• Working knowledge of Excel or similar reporting tools
• Strong organizational and time management skills with the ability to prioritize competing requests
• Capable of embracing new technology

Desired:

• College degree or equivalent professional experience
• Culinary or food industry experience
• Experience working with chefs, restaurants, or hospitality-driven accounts
• Familiarity with CRM or order management systems
• Previous inside sales, sales support, or account coordination experience

Fortune Fish & Gourmet is an equal opportunity employer.