The Inside Sales Representative is responsible for developing new leads, communicating with customers and vendors, understating their needs and ensuring a smooth sales process. The Inside Sales Representative must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.

ESSENTIAL DUTIES

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Research accounts, identify key players and generate interest.
• Customer retention focused through a proactive touch model
• Partner with Marketing to support lead and demand generation
• Partner with Outside Sales to support large customers and lead generation
• Partner with Customer Experience to support quote conversion.
• Responsible for warehouse inventory management including frequent counts, reordering and maintaining of adequate inventory levels.
• Check-in incoming freight and parcel truck deliveries.
• Pull and pack parts/orders per customer request.
• Daily work in ERP system generating quotes, purchase orders, and customer orders to include follow up calls and electronic communications with vendors and customers.
• Generation of shipping labels for various carriers.

REQUIRED SKILLS/ABILITIES

• High School Diploma or beyond
• 3+ years of sales, sales development, and/or account management experience
• Microsoft Office proficiency (including Outlook, Excel, etc.), ERP Systems, CRM Knowledge
• Comfortable working fluidly across personal and digital communications channels.

• 5+ years of customer success or customer service experience
• Knowledge of fluid power systems
• Fluid power systems training/certifications
• Knowledge of the MRO (maintenance, repair, and operations) industry
• Ability to multitask, prioritize responsibilities, and effectively manage time in a fast-paced environment.
• Strong phone presence
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Strong organization skills

BENEFITS

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage.
• Company paid life and AD&D coverage.
• Company paid short- and long-term disability coverage.
• Voluntary benefit products.
• 401(k) retirement savings plan with a generous company match.
• Generous PTO allowances and paid holidays.
• Tuition reimbursement.
• Parental Leave