Job Description
Job Location: Atlanta North Norcross - Doraville, GA 30340
Position Type: Full Time
Travel Percentage: Negligible
Job Shift: Monday - Friday - Day ShiftCONKLIN METAL INDUSTRIES
Inside Sales Associate
Doraville, GA • Full-Time • Monday–Friday, Day Shift
6875 Best Friend Road, Suite 100 • Doraville, GA 30340
A proven team. A brand-new home.
The Doraville branch has been a cornerstone of Conklin Metal Industries for years — with established customer relationships, a tight-knit team, and a track record that speaks for itself. And now we’ve just moved into a beautiful new facility designed to match the way we work. You’d be joining a branch that already knows how to win, in a space that finally reflects it.
Conklin Metal Industries has been in business since 1874. We’re a fourth-generation, family-owned distributor of sheet metal, HVAC, and duct fabrication supplies, serving contractors and fabricators across the entire Southeast. We know this industry, we know our customers, and we take pride in doing the job right. If that’s the kind of place you want to work, read on.
WHAT YOU’LL DO
This isn’t a one-dimensional desk job. You’ll be the person who keeps the branch running smoothly — handling customer calls and walk-ins, supporting our Territory Managers in the field, processing orders with accuracy, and making sure our customers always have what they need. On any given day, you might be quoting a job, chasing down a delivery, or helping a contractor troubleshoot a product question. You’ll be good at all of it.
Customer Sales & Support
- Answer inbound calls, emails, and walk-in customer inquiries with professionalism and product knowledge
- Make proactive outbound calls weekly to keep relationships active and identify new opportunities
- Support Territory Managers with quotes, order entry, and field-to-branch communication
- Capture customer preferences — delivery schedules, product specs, special requirements — and make sure nothing falls through the cracks
- Spot trends in customer buying and collaborate with the team on growth opportunities
Branch Operations & Administration
- Process purchase orders, sales orders, and invoices with a high degree of accuracy
- Manage returns, back-orders, and delivery tracking — and keep customers informed at every step
- Maintain clean, organized records so the branch runs without surprises
- Support the Corporate Credit and Item Maintenance teams on account and product inquiries
- Provide backup sales coverage during peak times
Inventory & Product Knowledge
- Track inventory needs and communicate with the Branch Manager and Replenishment team
- Become the internal go-to for product questions — from customers and colleagues alike
- Partner with Item Maintenance on new product setups
WHO THRIVES HERE
You don’t need to have sold sheet metal before. You do need to be the kind of person who takes genuine pride in accuracy, gets satisfaction from helping people solve problems, and doesn’t need someone looking over their shoulder to get things done right. Our best ISAs are the ones who are reliable, detail-oriented, and genuinely enjoy being the hub that everything runs through.
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- - - ✓ You’re organized. You don’t drop balls, and you don’t let details slip.
- - - ✓ You’re a steady communicator. Customers and teammates count on you to follow through.
- - - ✓ You can hold multiple things at once. Fast-paced, varied days don’t rattle you — they energize you.
- - - ✓ You take ownership. If there’s a problem, you’re already working on the solution.
- - - ✓ You’re comfortable on the phone and in person. Selling isn’t scary — it’s just helping.
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WHAT WE’RE LOOKING FOR
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- - - - High school diploma or GED (higher education a plus)
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- - - - Excellent phone skills and a customer-first mindset
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- - - - Experience in administrative, distribution, or industrial roles
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- - - - Ability to multitask and prioritize in a fast-paced environment
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- - - - Strong Microsoft Office skills (Outlook, Word, Excel)
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- - - - Sharp attention to detail and strong follow-through
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- - - - Experience with ERP systems — Prophet 21/P21 a bonus
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- - - - Comfortable working between office and warehouse environments
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WHAT YOU’LL GET
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- - - - Medical, Dental, and Vision Insurance
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- - - - Annual profit-sharing program
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- - - - Life Insurance
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- - - - PTO and 10 company-paid holidays
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- - - - 401(k) with 4% company match
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- - - - Overtime opportunities
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- - - Come see what we’ve built — and help us keep building.
- - - Apply today — we’d love to meet you.
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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
