What is the purpose of this Role?

The Inside Sales Agent is a person signing new and additional products and services with existing and new customers through partner channel to increase return on investment for our customers and increase our value proposition, turnover and profits. They present the offers and make sales during calls or over email to win new small to medium sized Elavon customer business via telephone or mail. This person also supports processes focused on customers’ database maintenance.

You will be at the forefront of driving adoption and revenue growth with our existing customers. Your role will involve also hunting new opportunities and identify high-value customer opportunities through incoming leads. You will be expected to work with Customer Account Managers or Telesales Agents where you will support both teams to deliver upsell and cross-sell. You will engage with our customers to understand their needs and align where our portfolio of products can add the most value to our customers.

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

Accountabilities for your role - what are you expected to do?

• Identify cross-sell & upsell opportunities within existing accounts, with the help of the Account Managers, understanding their needs & build trusted relationships with such customers to execute sales.

• Expand and exceeds your goals within your designated portfolio

• Handling incoming leads and signs new business to increase revenue.

• Track and update your activities particularly on cross-sell & upsell using internal CRM tool (Salesforce)

Competencies for your Role - how are you expected to behave?

Drive for Results

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Collaboration

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

Agility & Innovation

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.

Customer Centricity

Build strong customer relationships and deliver customer-centric solutions.

Give customer requests immediate attention; connect with others to ensure the best possible outcome for customers.

Forecast subtle changes in customer priorities and expectations; regularly adjust approach to meet customer needs. Maintain open channels of communication with customers; ensure that problems have been resolved to customers’ full satisfaction.

Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

Technical Competencies for your role – what are you expected to know

• Very good communication skills / presentation (oral and written) coupled with the ability to use analytical data to support arguments.

• Ability to work individually as well as in a team.

• Very good time management.

• Strong, detailed knowledge of retail finance products and services.

• Salesforce experienced preferred.

Qualifications Required to perform your Role?

• Must speak fluent Norwegian and Swedish.

• High school diploma or equivalent previous sales experience.

• Telephone sales experience as Telesales Agent or equivalent.

• Self-starter who enjoys searching for new business opportunities, with a passion for building strong customer relationships and internal team relationships.

• Experience selling payments and delivering cross sell campaigns.

• Ability to work independently and as a part of a team.

• Excellent communication, presentation, and interpersonal skills.

• Ability to manage multiple priorities effectively.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Control Function Disclosure

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This role has been identified as a Controlled Function CF4 under the Central Bank of Ireland’s Individual Accountability Framework Act 2023.

Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose