Job Description

An Amazing Career Opportunity for an Inside Sales Account Specialist!!

Location: Austin, Texas

Job ID: 49946

Reporting to the Inside Sales Manager, the Inside Sales Account Specialist is responsible for protecting and growing existing revenues, maximizing HID’s installed base market share, and strengthening product selection policies through strategic customer engagement across North America. This role develops and maintains relationships with existing and prospective customers, identifies new project opportunities, and drives sales growth through proactive account management. The position requires effective pipeline management, opportunity qualification, sales execution, and customer support while serving as a trusted advisor to customers. The successful candidate will collaborate across multiple customer stakeholder groups and leverage HID resources to resolve challenges and enhance customer satisfaction.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

As our Inside Sales Account Specialist, you’ll support HID’s success by:

• Introducing and selling HID products and solutions to new and existing customers while achieving individual and team sales quotas.
• Building, maintaining, and managing a robust sales pipeline utilizing Salesforce to document customer interactions, commitments, and opportunities.
• Conducting sales activities, negotiating commercial terms, and successfully closing business opportunities.
• Identifying customer requirements and delivering product presentations aligned to business needs.
• Managing inbound inquiries, requests for information, and quotation requests from website, email, and phone channels within assigned territory.
• Maintaining extensive knowledge of HID products and services to support effective customer engagement and solution selling.
• Providing timely customer follow-up to ensure satisfaction and resolution of issues.
• Taking ownership of customer concerns and utilizing internal resources to resolve open issues.
• Developing product awareness and generating demand within assigned accounts and territories.
• Supporting market planning initiatives and providing input on sales and growth strategies.
• Researching, identifying, and engaging prospective customers and key decision makers.
• Establishing and maintaining strong customer relationships across multiple organizational levels.
• Listening actively and assessing customer business needs to recommend appropriate solutions.
• Communicating customer requirements effectively to internal stakeholders.
• Demonstrating a proactive approach to learning, process improvement, and professional development.
• Contributing to ongoing enhancement of sales processes and best practices.
• Maintaining accurate sales forecasting and opportunity tracking within CRM systems.

Your Experience and Background include:

• Minimum 2 years of professional experience in sales, territory management, customer service, or a related field.
• Demonstrated track record of achieving or exceeding sales quotas and performance targets.
• Strong sales, prospecting, negotiation, and relationship-building skills.
• Proven ability to manage multiple priorities and meet short-term and long-term deadlines.
• Effective verbal and written communication skills in English.
• Proficiency with CRM systems and contact management databases.
• Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Ability to read and interpret technical specifications, standards, and related documentation.
• Associate degree or equivalent combination of education, training, and experience is preferred.
• 4+ years of sales experience within the Access Control marketplace is preferred.
• Experience using Salesforce CRM is preferred.
• Familiarity with Windows operating systems and related technologies is preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications, skills, and experience to help recruiters assess applications against role requirements. It does not score, rank, filter, or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.

Information processed by the tool is deleted once the recruiter's review is complete.

If you believe the tool has not accurately represented your application, you can request direct human review by contactingprivacy@hidglobal.comwith the subject line "Application Review Request" and the role you applied for.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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