Job Description

Inside Sales Account Manager

Location: Northwich - Hybrid

This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of the office.

About the Job

We're looking for an Inside Sales Account Manager to join our Comms-Care team.

In this role, you'll manage a portfolio of customer accounts, helping customers get the most from their services while identifying opportunities to grow and develop existing relationships. You'll be responsible for managing a high volume of accounts, generating sales opportunities and delivering an excellent customer experience.

If you enjoy developing customer relationships, nurturing opportunities and making a real commercial impact, while working closely with colleagues across the wider sales organisation, this could be an excellent next step in your sales career.

Core responsibilities:

• Manage and develop a portfolio of customer accounts, building strong and lasting relationships.
• Help customers get the most from their services by understanding their needs and goals.
• Identify opportunities to grow existing accounts through upselling, cross-selling and renewals.
• Engage with customers through calls, emails and other channels to build relationships and uncover opportunities.
• Manage sales opportunities from initial enquiry through to completion, maintaining an accurate pipeline.
• Work closely with colleagues across the wider sales team to deliver the best outcomes for customers.
• Deliver an excellent customer experience while supporting both customer success and business growth.

To set you up for success, we are looking for the following skills and experience:

• Experience in inside sales, account management, business development or a similar customer-focused sales role.
• The ability to build and maintain strong customer relationships.
• A proactive approach to identifying opportunities and supporting account growth.
• Excellent communication skills, with the ability to engage with customers and colleagues at all levels.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Experience working with CRM systems and maintaining an accurate sales pipeline.
• A collaborative approach and the ability to work closely with wider sales and support teams.

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.

If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.