Job Description

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

We are building something new at Lucidya - an Inside Sales function designed to move fast, win often, and reach a wider market.

While our Enterprise team navigates complex, long-horizon deals, the Inside Sales team is built for speed. You will target mid-sized organisations across industries that are ready to act now - companies that need a modern CX intelligence platform and don't have 6 months to evaluate one.

As an Inside Sales Account Executive, you won't be waiting for leads to warm up. You'll be building your pipeline, running your own cycles, and closing deals within 30 to 60 days. 90% of your focus will be on outbound reaches. If you want to own something - your numbers, your process, your results - this is where you do it.

What You Will Do

• Own and hit your yearly and quarterly revenue targets - pipeline health is your responsibility, not your manager's.
• Run high-velocity, full-cycle sales from first outreach to signed contract, typically within 30 to 60 days.
• Identify and pursue mid-market accounts across different sectors that stand to gain from Lucidya's CX intelligence capabilities.
• Lead discovery conversations that uncover real business pain, not just surface-level interest - you sell solutions, not features.
• Demo the product with confidence and adapt your pitch to speak to what actually matters to each buyer.
• Work closely with SDRs to ensure a steady flow of quality meetings and provide feedback that sharpens their targeting and qualification.
• Forecast accurately and maintain a clean, up-to-date CRM - you know where every deal stands and why.
• Handle objections head-on and navigate procurement, legal, and stakeholder friction without losing momentum.
• Collaborate with Customer Success on handovers that set clients up for a strong start.
• Stay sharp on the market, competitors, and evolving customer expectations.

Who You Are

• You have 3 to 5 years of experience in SaaS or technology sales, with a track record of consistently hitting quota.
• You thrive in a fast-moving environment. Short sales cycles energise you - you like building momentum, not waiting for it.
• You are self-sufficient. You don't need a fully built playbook to perform; you can create structure where there isn't one.
• You communicate clearly and credibly with business decision-makers - department heads, operations leaders, and executives at growing companies.
• You are commercially aware. You understand deal economics, discount dynamics, and how to close without giving everything away.
• You are organised and consistent. Your pipeline is real, your forecasts are reliable, and your follow-ups happen without being asked.
• You know how to partner with SDRs - you give them honest feedback, treat them as teammates, and help them get better.
• Experience in CX, analytics, social listening, or AI-based platforms is a strong plus.

Culturally, you are

• Driven by results, not activity.
• Resilient when deals don't close - you learn and move forward.
• Honest with yourself about what's working and what isn't.
• Excited to be part of something that's being built, not just maintained.

What the process will look like:

• Screening call with Talent Acquisition
• Technical Interview with Head of Inside Sales
• Case study presentation
• Culture fit call
• Offer