Job Description

Job Title: Inside Sales
Job Location: Seattle WA
Operating Company Dorse & Company
FLSA Status: Exempt
Pay Range: $25-30/hour DOE plus commission

About:

Dorse & Company – A member of the AIR Control Concepts family.

As an HVAC distributor for the Pacific Northwest, we approach each project by learning as much as we can about our customers’ needs. Then, we apply decades of HVAC supplier experience, lean on our specialized teams for expertise and create the right solution. Service doesn’t stop at the sale. Shipment tracking, follow-up and jobsite delivery are standard procedures in a job well done by Dorse.

Bob Dorse started Dorse and Company in 1965 as a manufacturer’s distributor of HVAC products and one of the “original” Greenheck representatives. In 1995, after 30 years of service, Bob Dorse sold the company to Will Leahy and Fred Ford. In 2011, Will Leahy became the sole owner of Dorse, where he continues to cultivate the core values that make it a special place to work and do business today.
With 300 years of collective HVAC experience, the Dorse team has a deep understanding of the commercial HVAC industry that is unmatched in our market.

Check out our website About - Dorse & Company - HVAC Distributor

The Inside Sales job is to provide customer commodity product support and process commodity and warehouse product sales. This is an exempt position not eligible for overtime with a commission on sales.

Duties and Responsibilities:
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Office

Answer in-bound customer phones calls.
Provide support for the Account Management staff when needed by answering customer requests.

Inside Sales

Process orders received by phone, email and walk-ins
Check ship status, track orders and forward information to customers when requested.
Assist customers in warranty issues and freight claims.
Coordinate project deliveries.
Assist with order picking as needed.

Data Entry

Input orders into Fishbowl.
Review and cleanup Fishbowl open orders weekly
Process credits for customer returns
Prepare UPS shipments.

Experience and Requirements:

High School education required. Additional education a plus
Sales experience
Strong communications skills for phones, email and in-person
Experience working in a high-volume business.
Operate computer using Microsoft office software including Word & Excel
Customer service experience
HVAC Knowledge a plus
HVAC warehouse experience a plus
Fishbowl a plus
Word Processing, Spreadsheet, Internet and Order Processing. Experience with Microsoft Office Suite.

Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is.

Under 1/3 of the time, this employee will be Standing, stooping, kneeling, crouching and/or crawling. Lifting more than 40 lbs.
1/3-2/3 of the time, this employee will be Walking, reaching with hands and arms
Over 2/3 of the time, this employee will be Sitting, using hands to finger, handle or feel, talking, hearing (listening)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Under 1/3 of the time, this employee will be working near moving mechanical parts, working near fumes and/or airborne particles
The noise level in the work environment is moderate while in the office and loud while working in the warehouse.

Benefits
We offer a competitive and comprehensive benefits package, including:

401(k) with employer match (immediate vesting)
Medical – HDHP & PPO options, Dental and Vision
HSA with employer matching contributions
FSA & Limited FSA
Employer Paid Life/AD&D Insurance
Voluntary Life Insurance Plans
Paid Family Leave
PTO
Paid Company Holidays – 10 Days
Employer Paid Short-term Disability
Long-term Disability
Referral Bonus Opportunities
Other voluntary fringe benefits

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.  
The Company complies with disability laws and provides reasonable accommodations to qualified individuals. 

About AIR Control Concepts

AIR Control Concepts (“AIR”) is a company that partners with and supports leading commercial HVAC solutions providers. Headquartered in Norfolk, Virginia, AIR maintains high innovation and service standards across its operating companies.

AIR Control Concepts (“AIR”), formerly known as Hobbs & Associates, today announced the public launch of its corporate brand. Headquartered in Norfolk, Virginia, AIR is a company that works closely with and fosters best practices across leading commercial HVAC solutions providers. AIR is committed to collaborating with its operating companies and helping them deliver the very best HVAC products and services to their customers while also shaping a sustainable future for the HVAC industry.

"Our mission – partnering with HVAC solutions providers focused on excellence, innovation and collaboration – in tandem with our commitment to preserving the cultures and values of each of our operating companies has been fundamental to the growth and success of the providers we support," stated Brad Hobbs, Founder and CEO of AIR. "Through collaboration, cultural preservation, and brand enhancement, we are focused on ensuring that each of our operating companies flourish under our collective partnership network and best meet their customers’ needs."

Industry

Consulting & Advisory

Company Size

51-200 employees

Headquarters

Norfolk, Virginia

Year Founded

Unknown

Website

aircontrolconcepts.com

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