Job Description

Energy Inside Rental Representative

The Energy Inside Rental Representative is responsible for driving rental revenue and building strong customer relationships through proactive outreach, responsive service, and close collaboration with the outside sales team. As a primary point of contact for customers, this role ensures each interaction strengthens trust, maximizes rental opportunities, and contributes to the company’s long-term growth.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.

• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.

• Exposure to world-class CAT training and development.

• A friendly and supportive work environment.

• Continuous exposure to learning and new technologies

• Opportunities for advancement

Responsibilities

• Foster a positive work environment that reflects and promotes BMC’s vision, mission, and values.

• Perform all job responsibilities safely while championing a culture of health and safety.

• Proactively engage new and existing customers via phone, email, online portals, text, and chat to identify rental opportunities, generate quotes, and close business.

• Conduct outreach campaigns to re-engage dormant accounts and develop new customer relationships.

• Build lasting customer partnerships by understanding needs, recommending solutions, and promoting add-on equipment.

• Collaborate with outside sales representatives to target accounts, develop proposals, and deliver seamless service.

• Participate in telemarketing campaigns as assigned to support business development efforts.

• Maintain accurate CRM records to track customer interactions, opportunities, and follow-ups.

• Prepare rental contracts, obtain necessary signatures, and ensure all customer information is complete.

• Serve as an information resource to customers regarding available equipment and services in the local market.

• Gather details on delivery conditions (e.g., dock heights, access limitations) and promptly notify customers of any delivery issues or delays.

• Support the Rental Operations Manager with reporting, analytics, and special projects to increase sales and equipment utilization.

• Manage rental reservations, ensuring accurate scheduling and availability.

• Update daily win/loss reports and monitor competitive pricing and market trends.

• Adhere to all company policies, procedures, and guidelines.

• Attend department, branch, and safety meetings.

• Remain flexible to work after hours and participate in on-call rotation as needed to meet customer demands.

• Perform other duties as assigned.

Qualifications

• High school diploma required; college degree preferred.

• Previous rental industry experience preferred; relevant work experience and demonstrated knowledge will be considered.

• Strong sales and customer relationship skills with the ability to quickly build rapport over the phone.

• Excellent verbal, written, and interpersonal communication skills.

• Professional, friendly, and solutions-oriented mindset with a commitment to service excellence.

• Effective time management and organizational skills, with the ability to balance multiple priorities.

• Ability to collaborate with employees, management, and customers at all levels in a positive and professional manner.

• Proficiency in Microsoft Office; ability to learn and navigate internal systems with training.

• Strong problem-solving skills and creativity in identifying customer solutions.

• Working knowledge of construction phases to properly advise customers on equipment applications.

• Self-motivated, energetic, and driven with a strong work ethic.

Working Conditions:

• Primarily office-based with some outdoor work required in varying weather conditions (heat, cold, wet/humid, and dry/arid environments).

• Travel required for special projects and training; must be physically present on job sites as needed.

• Personal protective equipment (PPE) must be worn as required to ensure safety and prevent exposure to hazards.

• Role involves physical activities such as standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting heavy objects.

• Requires the ability to see, read, and write to effectively perform job responsibilities.

• Regular use of computers and related technology to complete daily tasks.