Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Operations
Management Level
Senior Associate
& Summary
At PwC, our people in sustainability focus on integrating environmental, social, economic, and governance considerations into business strategies and operations. They provide guidance and support to organisations by managing sustainability risks, identifying opportunities, and driving positive social and environmental impact.
Those in social sustainability at PwC will focus on providing consulting services related to topics such as social responsibility and impact, labour conditions, diversity and inclusion, product safety and more. You will analyse client needs, develop strategies to enhance social impact, and offer guidance and support to help clients integrate sustainable and socially responsible practices into their operations and stakeholder engagement.
& Summary
At PwC, your work makes a difference. Join us to shape the future of Power/ Energy sector through innovation, teamwork and deep expertise.
The Subject Matter Expert will support the Chief Minister’s Service Delivery Cell (CMSDC) by driving governance and service delivery reforms across departments. The role focuses on strengthening institutional processes, improving inter-departmental coordination, and ensuring effective implementation of citizen-centric initiatives.
Responsibilities
Analyze existing government schemes, rules, and processes affecting citizen service delivery; identify institutional and operational bottlenecks.
Design and support implementation of governance reform measures, including workflow re-engineering, process simplification, and digitization initiatives.
Develop and review government notes, cabinet memos, guidelines, and standard operating procedures related to service delivery improvements.
Facilitate coordination between departments to ensure alignment with CMSDC priorities and timely implementation of decisions.
Conduct comparative analysis of governance models and best practices from other states/countries and adapt them to the local context.
Support the design and enhancement of grievance redressal systems, citizen charters, SLAs, and monitoring frameworks.
Track implementation progress using data and field feedback; flag risks, propose corrective measures, and prepare status reports for senior leadership.
Engage with departments, local bodies, and other stakeholders to build ownership of reforms and ensure smooth execution.
Engage in purpose-driven work that builds trust and drives change.
Access continuous learning opportunities paired with clear paths for career growth.
Enjoy a welcoming, inclusive culture and flexible work arrangements.
Sharpen your expertise and contribute towards impactful outcomes through meaningful projects.
Mandatory Skill Sets
Artificial Intelligence & Advanced Analytics for decision making
Preferred Skill Sets
consulting
Years of Experience Required:
10-12
Education Qualification:
mba / b tech
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of EngineeringDegrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Artificial Intelligence Technologies
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Community Relations, Creativity, Customer Data Management (CDM), Diversity Program Development, Embracing Change, Emotional Regulation, Empathy, Environmental Health And Safety, Human Capital Management, Human Rights Issues, Inclusion, Intellectual Curiosity, Investor Communications, Just Transition, Learning Agility, Optimism, Product Safety, Safety Compliance, Self-Awareness, Social Impact Assessments {+ 2 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
July 9, 2026
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