Job Description

BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

We are looking for Enterprise Sales professionals in CDN or Cloud to join our team to tap into potential client opportunities and growing new business. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients. Your responsibilities will include the full customer success lifecycle, including onboarding, support, adoption, advocacy and retention. You will possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team and extended team to:

- Drive the customer success outcomes of product adoption, customer satisfaction and overall account health scores.
- Manage the onboarding, training, support and retention for your client portfolio.
- Collaborate with the wider team to define and improve the customer lifecycle process.
- Identify and collaborate with the sales team on cross-sell and upsell opportunities.
- Provide feedback to the business and product team that helps define our product roadmap.
- Manage the customer success platforms to a high standard.
- Assist in driving a company-wide culture of customer success.