Job Description

We are a social enterprise that is actively changing the face of child welfare and are constantly searching for talented, purpose-driven professionals to join our community. We are a group of happy warriors, courageous mutants, and passionate pragmatists. Come join our island of misfit toys.

The Innovation Hub Associate supports the development and execution of strategic initiatives that improve organizational efficiency, leverage emerging technologies, and drive continuous innovation across the organization. This role contributes to research, process improvement, AI-enabled workflows, documentation, testing, and operational analysis while collaborating with cross-functional teams on projects that enhance business operations and service delivery.

This is a part-time position averaging approximately 10–15 hours per week. The position is ideal for individuals who are highly organized, naturally curious, comfortable with technology, and enjoy solving complex business problems.

You should be accurately described as:

A naturally curious learner who enjoys solving problems and exploring new ideas. Someone who takes initiative, follows through on commitments, and is excited by opportunities to improve systems, processes, and experiences.

Research & Discovery

• Conduct research on operational processes, technology solutions, and industry trends,
• Gather, organize, and synthesize information into actionable recommendations
• Assist with evaluating business problems and identifying opportunities for process improvement
• Support data collection and analysis to measure project outcomes and organizational performance

Process Improvement & Innovation

• Assist with documenting and improving organizational workflows and business processes
• Support continuous improvement initiatives by identifying inefficiencies and recommending practical solutions
• Participate in operational improvement projects across multiple departments
• Help translate operational needs into clear process requirements

Artificial Intelligence & Technology Support

• Utilize AI-enabled tools to improve productivity, research, documentation, and workflow development
• Assist with evaluating emerging technologies and automation opportunities
• Support implementation and adoption of technology solutions that improve organizational effectiveness

Project Support

• Maintain project documentation, process maps, supporting documentation, action items, and timelines
• Coordinate assigned project tasks and follow up on deliverables
• Track project progress and escalate barriers when appropriate

Testing & Quality Assurance

• Test new workflows, technology solutions, automations, and internal tools
• Document testing results, defects, and improvement recommendations

Collaboration

• Partner with Innovation Hub leadership and cross-functional teams on assigned initiatives
• Communicate project updates in a timely and professional manner
• Demonstrate accountability by completing assignments independently while seeking guidance when necessary
• Contribute ideas that improve organizational effectiveness and employee experience

Position Qualifications

• Minimum of 18 years of age
• Currently pursuing or recently completed a degree in Business, Information Technology, Data Analytics, Engineering, Computer Science, Organizational Leadership, or a related field preferred
• Demonstrated ability to organize information, prioritize work, and meet deadlines.
• Ability to work independently while collaborating effectively with others.
• Demonstrated curiosity, initiative, and willingness to learn
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or comparable productivity software.
• Basic familiarity with artificial intelligence tools, including Large Language Models (LLMs), and the ability to use prompts to complete simple research, documentation, and productivity tasks.
• Successful completion of all required Criminal Background checks

At Necco, we value diversity and are committed to creating an inclusive and equitable work environment. We embrace individuals of diverse backgrounds, experiences, and perspectives. We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.