Job Description

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Full Time: a position working 32+ hours per week. Schedule can vary, but is generally 6:30am - 3:00pm. Holiday and weekend availability are a requirement of this position.

The Public Area Attendant will maintain and clean public areas within Biltmore standards at the Inn on Biltmore Estate and offer exceptional guest service. Duties include upkeep and presentation of bathrooms, hallways, employee areas, pool area, terraces, verandas, fitness center, etc.; dusting, vacuuming, polishing furniture, and sanitizing bathrooms; and responsibility for floor care, ash urns, outdoor furniture, and pool supply replenishments. Duties may also include deep cleaning projects within areas.

Benefits Include:

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Free employee meals for each shift
• Discounts to estate retail shops and restaurants, and other area businesses for all employees
• And much more!

Requirements:

• Previous experience in a similar custodial/janitorial/housekeeping position is preferred. The ideal candidate will have had previous experience in an upscale/luxury hotel or resort.
• Commitment to delivering world class guest service and the ability to work successfully as part of a dynamic, guest-service oriented team.
• Outstanding attention to detail and the ability to perform essential job functions with speed and accuracy.
• Strong organizational and time management skills.
• Ability to handle/operate safely small commercial cleaning equipment, chemicals, solutions, and treatments.
• Ability to be proactive and take initiative as appropriate. Should be able to anticipate and understand guest needs.
• Ability to work independently and under deadlines, and exercise good judgment.

Physical Requirements:​

• Lift, carry, push and pull 25–50 pounds frequently.
• Ability to climb stairs and ladders. Endure various physical movements throughout work areas and over duration of work shift such as kneeling, bending, stooping, reaching overhead, etc.
• Ability to work in an environment that may include:
• Variable conditions and noise levels
• Outdoor environments with fluctuations in temperature and weather conditions
• Exposure to fumes, dust and chemicals, moving mechanical parts

Essential Job Duties:

• Clean public areas in accordance to departmental standards, maintaining exceptional level of detail
• Proper use of all chemicals, tools and equipment Properly clean floors by dusting, mopping, remove stains, and vacuuming. Clean windows, mirrors and glass in public areas.
• Provide proper care and cleaning of furniture by dusting, polishing, or removing stains. Dust pictures, furnishings, and other items throughout public areas. Maintain cleanliness and care of elevators.
• Maintain cleanliness and sanitation of drinking fountains. Clean and replenish all guest and staff bathrooms.
• Clean, sift, and maintain attractive and safe ash urns in guest and staff outdoor areas. Sweep, fill and organize outdoor areas including veranda, entrance, and terraces.
• Keep pool area clean, safe, and linens replenished for guest. Also remove and maintain trash receptacles. Keep cart stocked and clean.
• Maintain, clean, and replenish fitness center area. Keep staff hallways clean and orderly. Remove trash from gift shops.
• Clean and remove trash from Executive offices. Clean tables, lamps, and phones in guest’s elevator areas.

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