Job Description

The starting pay range for this position begins at $18.62/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year).

Schedule can vary, but is generally 8:00am - 4pm, Friday through Monday

The Maintenance Engineer II position will be responsible for repairs, and maintenance, upkeep and operations of materials, supplies and components of the Inn.The Maintenance Engineer II will be working on interior and exterior projects that include plumbing, painting, minor carpentry, electrical and HVAC work. The position will also assist in other areas of Maintenance as assigned, such as preventative maintenance of Inn public areas and guest rooms. The Maintenance Engineer II will work with an Engineering team focused on the exceptional service of the Guests of the Inn on Biltmore Estate.

Essential Job Duties

• Maintain an accurate knowledge of correct maintenance procedures and use of equipment.
• Maintain a thorough knowledge of: All Inn features, services and hours of operation. All room types, general layouts and locations. Room availability status for any given day.
• Have an overall knowledge of Biltmore Estate activities, special events and attractions on the Estate.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive daily work assignments from Chief Engineer or Assistant Manager and review priorities and special projects.
• Maintain stock levels of fixtures, tools and other standard supplies. Communicate shortages and requisition needs to the Engineering Supervisor.
• Build a thorough knowledge of carpentry functions including finish work, various types of wood, wood joining and types of stains. Working with sheet rock, mortise lock installation, glazing, glass cutting, vinyl bases, installing, maintaining and repair of furniture, ceiling tiles, grid work, fasteners, doors, walls, sliding glass doors, framework, cabinetry, hinges, locks and closers, repair all types of special fabricated furniture, assemble and install cabinetwork, partitions, permanent structures, walls and ceilings. Understand blueprints and drawings, perform repairs and alterations of Inn building components and wooden structures.
• Gain the knowledge of the property’s plumbing equipment and systems which include: main water and gas valves, all branch water and gas vales, hot and cold water distribution, air piping system, building fire sprinkler system and valve location, repair and replace leaking and broken pipe connections, open clogged and restricted water drains and sewer lines, service plumbing defects such as water, diesel, steam and gas leaks. Repair or replace: faucets, showerheads, flush mechanisms in tank and Sloan operated toilets, toilets and seats, sinks, sump pumps, circulating pumps, booster pumps, filtering and re-circulating systems, chlorinator, strainer and water softeners.
• Understand, operate and maintain the electrical systems service and equipment which include; electrical distribution panels, branch electric circuits, switches receptacles and light fixtures, motors and control circuits, fire alarm, emergency lighting and power plant electrical systems and appliances.
• Install, maintain, replace or repair: furniture, ceiling tiles, grid work, fasteners, doors, walls, sliding glass doors, framework, cabinetry, hinges, locks, and closers.
• Ensure that the swimming pool and equipment are properly maintained. Conduct water sample tests to ensure proper chlorination and pH.
• Maintain proper use, cleaning and storage of all tools, equipment and supplies.
• Maintain cleanliness and organization of the work area to including inventory, requisition, and trash removal and clean up.
• Handle chemicals for designated uses/surfaces.
• Assist with any special projects assigned. Assist with any type of room preventive maintenance.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Organize materials, tools and equipment to perform daily assignments.
• Check work orders, log books and messages for any problems. Make rounds checking these problem areas and note any touch up needs or safety concerns at the Inn.
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
• Prepare and complete the daily log, ALICE work orders, paperwork, etc. Ensure security of any assigned keys.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up actions with the Engineering Supervisor.
• Attend designated departmental and staff meetings.
• Recommend energy saving ideas. Recommend safety ideas; participate in fire prevention and other life safety programs.
• Graciously communicate with guests, management and co-workers.
• Assume the responsibilities of other Engineers when needed, which include conducting rounds and checking building equipment.
• Maintain positive guest relations at all times and anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Qualifications

• High school diploma. Additional certifications and/or training helpful.
• Thorough knowledge in carpentry, plumbing, electrical, or other trades preferred.
• Excellent verbal and written communication skills; must be able to provide clear and concise directions and instructions.
• Previous experience with building mechanical systems preferred.
• Desirable to have working knowledge of and be ability to interpret and understand building and construction drawings, blueprints and schematics.
• Basic knowledge of how to layout minor renovation projects and proper materials to be used. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). Working knowledge of:
• Basic understanding of construction and cabinetry, decorating – dry wall repair and wall paper repair and installation.
• Proper chemical handling and disposal.
• Mechanical and electrical/safety systems construction method.
• Power and hand tools, meters, etc. as it relates to the technical trades.
• Ability to: Interpret manufacturer's literature for installation, preparation use and upkeep of various materials and products used throughout the property.
• Be well organized and follow instructions. Focus attention on details. Operate high reach lifts.
• Provide a working drawing for special assignments. Prioritize tasks and comply with deadlines for work assignments.
• Work and perform job functions with minimal supervision. Work cohesively with co-workers as part of a team.
• Proven commitment to providing world class guest service and motivating others to do the same.
• Ability to handle a variety of internal and external guest issues in a professional manner.

Physical Requirements

• Exert physical effort in transporting 50 – 75 pounds frequently.
• Must be at least 18 years old and have a valid driver's license.
• Endure various physical movements throughout the work areas. Reach, push, pull, bend and lift.
• Ability to remain in stationary or ambulatory positions throughout work shift.
• This job involves working in the Engineering workshop and all areas of the Inn: Under variable temperature conditions (extreme heat or cold). Under variable noise levels. Outdoors and indoors. Around fumes and odor hazards. Around dust and mite hazards. Around chemicals