Job Description

Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Risk

Management Level

Manager

& Summary

At PwC, our people in forensic services focus on identifying and preventing fraudulent activities, conducting investigations, and maintaining compliance with regulatory requirements. Individuals in this field play a crucial role in safeguarding organisations against financial crimes and maintaining ethical business practices.

In fraud, investigations and regulatory enforcement at PwC, you will focus on identifying and preventing fraudulent activities, conducting investigations, and confirming compliance with regulatory requirements. You will play a crucial role in safeguarding organisations against financial crimes and maintaining ethical business practices.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

The Small Business Onboarding Analyst will support the Global Capability Center (GCC) of a leading global bank by managing end-to-end onboarding activities for small business clients. The role involves significant client outreach, coordination with internal stakeholders, and ensuring compliance with regulatory and bank-specific onboarding requirements.

The ideal candidate will have strong communication skills, experience interacting with clients, and a solid understanding of onboarding, KYC, and documentation processes within a banking or financial services environment.

Responsibilities:

Client Outreach & Relationship Management

· Proactively engage with small business clients via email, phone, and virtual meetings to support onboarding requirements

· Clearly communicate documentation needs, timelines, and next steps to clients

· Act as the primary point of contact for clients during the onboarding lifecycle

· Follow up with clients to resolve documentation gaps and outstanding queries

Onboarding & Documentation

· Perform end-to-end onboarding activities for small business clients, including account opening and profile setup

· Review and validate onboarding documentation (e.g., business registration documents, ownership structure, identification documents)

· Ensure accurate and timely data capture in internal systems

· Maintain high-quality standards while meeting service-level agreements (SLAs)

Compliance & Risk Support

· Support KYC, AML, and due diligence checks in line with regulatory and internal policies

· Identify potential risks, red flags, or inconsistencies and escalate appropriately

· Ensure adherence to global banking regulations and internal control frameworks

Mandatory skill sets:

· Bachelor’s degree in finance, Business, Commerce, or a related field

· 1–5 years of experience in banking operations, client onboarding, KYC, or client-facing roles

· Proven client outreach or customer interaction experience, preferably in financial services

· Familiarity with small business or commercial banking products is an advantage

· Strong understanding of onboarding, KYC, and regulatory requirements (preferred)

Preferred skill sets:

· Excellent verbal and written communication skills

· Strong client management and stakeholder engagement capabilities

· Attention to detail and strong documentation review skills

· Ability to manage multiple cases and meet tight deadlines

· Problem-solving mindset with the ability to handle client objections or delays

· Proficiency in MS Office (Excel, Word, Outlook); experience with onboarding systems is a plus

Years of experience required:

5 to 10 years

Education qualification:

Graduate or MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business AdministrationDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

AML Policies, Client Onboarding, Know Your Customer (KYC)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Compliance Oversight, Compliance Risk Assessment, Corporate Governance, Creativity, Cybersecurity, Data Analytics, Debt Restructuring, Embracing Change, Emotional Regulation, Empathy, Evidence Gathering, Financial Crime Compliance, Financial Crime Investigation, Financial Crime Prevention, Financial Record Keeping, Financial Transactions, Forensic Accounting, Forensic Investigation, Fraud Detection {+ 17 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

March 4, 2026