Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Deals
Management Level
Manager
& Summary
At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls.
Those in internal audit at PwC help build, optimise and deliver end-to-end internal audit services to clients in all industries. This includes IA function setup and transformation, co-sourcing, outsourcing and managed services, using AI and other risk technology and delivery models. IA capabilities are combined with other industry and technical expertise, in areas like cyber, forensics and compliance, to address the full spectrum of risks. This helps organisations to harness the power of IA to help the organisation protect value and navigate disruption, and obtain confidence to take risks to power growth.
Responsibilities
Effectively working with stakeholders both internally and externally to theorganization
Minimum 5+ years of hands-on experience on ServiceNow
Should carry at least 1 mainline ServiceNow certification
Understand business requirements and implement technical requirements while working with standard design principles.
Expert with hands on ServiceNowITBM,IRM or Sec-opsmodules
Experience with ITSM, CSM and FSM modules on ServiceNow
Understanding of Client Scripts, Business Rules, Server-side scripting etc.
Experience on other ITSM tools a plus
Experience with Service Portal developmentor UI builder technology.
Experience with Flow designer or native workflow functionality of ServiceNow.
Experience in the delivery of IT Services to expected Service Levels.
Estimating development effort for requirements.
Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)
Setup, update, maintain MID servers for use by the ServiceNow platform
Primary technical effort is to mature and expand ServiceNow Discoveryproduct which feedsthe ServiceNowCMDB
Manage the process by which relationships are created and updated in the CMDB, such as key IT and business services and applications toservers and databases
Drive processoptimization, efficiencies and productivity using automation
Act as a mentor to support less experienced colleagues
Certifications
Certified System Admin (CSA)
Certified Implementation Specialist (CIS) – ITSM
Certified Implementation Specialist (CIS) – ITOM/Event mgmt.
Certified Implementation Specialist (CIS) – CSM
Certified Application Developer
Micro certificate – Integration Hub fundamentals
Mandatory Skill sets:
Hands onexperience in ServiceNow ITSM,IRM, Sec-ops
Experience in CMDB, SAM, Virtual Agent, Custom application development and JavaScript
Experience in the delivery of IT Services to expected Service Levels
Preferred Skill sets:
ITIL V3 Certification Preferred
Possess good interpersonal skills for written oral and face-to-face communication.
Ability to drive the team together considering all aspects
Years of Experience required
7
Education Qualification:
B.Tech
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Engineering, Bachelor of TechnologyDegrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Creating Shared Value (CSV)
Optional Skills
Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Coaching and Feedback, Communication, Compliance Auditing, Corporate Governance, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Financial Accounting {+ 29 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
May 10, 2026
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com.
PwC: Audit and assurance, consulting and tax services
PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
