Job Description

The Ink Production Supervisor is a front-line people leader within Ink Operations. This role leads assigned production associates, helps coordinate daily work, supports quality and safety standards, and ensures work is completed accurately, safely, and on time. The Ink Production Supervisor performs Ink Production Operator responsibilities as business needs require and helps the team meet daily production expectations.

Key Responsibilities

Daily Production Execution

• Perform Ink Production Operator responsibilities as business needs require.
• This role may be required to operate, support, or assist with any current or future Ink Operations production function, including presses, inserters, postage meters, shrink wrappers, cutters, slitters, finishing equipment, fulfillment equipment, material handling, quality control, inventory movement, and other production or operational activities as assigned.
• Assign daily work and help ensure jobs are completed in priority order.
• Monitor work progress, quality, accuracy, and completion throughout the shift.
• Help identify and escalate equipment issues, supply needs, quality concerns, workflow delays, or safety risks.
• Communicate daily status, risks, and issues to Ink Operations leadership.

People Leadership

• Lead assigned production associates during daily operations.
• Set clear expectations for safety, quality, productivity, attendance, teamwork, and professionalism.
• Train, coach, and support associates on standard work, quality expectations, safety practices, and assigned production tasks.
• Provide feedback to associates and escalate performance, attendance, or conduct concerns to Ink Operations leadership as needed.
• Support onboarding, cross-training, and team readiness.

Quality, Safety, and Process Compliance

• Help ensure associates follow company policies, safety standards, operating procedures, quality requirements, and Ink Operations processes.
• Support quality checks, defect identification, rework prevention, and process adherence.
• Help maintain clean, organized, safe, and efficient work areas.
• Report defects, missed deadlines, rework, safety concerns, equipment issues, and process problems to Ink Operations leadership.

Other Duties

• Support any Ink Operations function as business needs require.
• All other duties as assigned and required by the Ink Operations leadership.

Qualifications

Required Qualifications

• Experience in operations, production, fulfillment, logistics, manufacturing, equipment operation, or related work.
• Experience leading, training, coaching, or coordinating work for a team preferred.
• Ability to perform production work safely, accurately, and reliably.
• Ability to assign work, communicate priorities, escalate issues, and support daily team performance.
• Strong attention to detail, communication, teamwork, reliability, and follow-through.
• Ability to support multiple production functions and adapt to changing priorities.

Preferred Qualifications

• Experience as a supervisor, team lead, senior operator, trainer, or coordinator in a production, fulfillment, logistics, manufacturing, or service environment.
• Experience supporting quality checks, equipment setup, workflow coordination, or basic troubleshooting.
• Experience supporting standard work, cross-training, safety compliance, or team readiness.

Physical / Environmental Requirements

• Ability to work in an operations environment with production equipment, fulfillment activity, supplies, packaging, and shipping materials.
• Ability to stand for extended periods and move materials or equipment as needed, with reasonable accommodations available.
• Ability to lift and move supplies or materials as required for the role.
• May be required to work schedules or shifts outside normal business hours based on Ink Operations needs.