Job Description

Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here

• Location: Lismore

• Permanent, full-time role

• Hybrid working – a mix of in office and work from home

The opportunity

We have an exciting opportunity for an experienced Injury Management Professional to join our Nominal Insurer Claims team. Reporting to the Healthcare Manager, you will play a key role in supporting your aligned team and the broader business, helping injured workers bring their lives back together following workplace accidents.

This is a hands‑on, influential role where your expertise will directly support recovery outcomes and strengthen best‑practice injury management across the team.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Provide rehabilitation advice and recommendations in line with relevant legislation, guidelines and best‑practice frameworks

• Implement and monitor treatment, rehabilitation and attendant care requirements to support sustainable recovery outcomes

• Assist with the coordination and delivery of departmental rehabilitation services

• Coach and mentor Claims staff, supporting sound decision‑making and promoting best‑practice injury management across the team

About you

• Extensive experience within in a workers’ compensation or CTP claims role

• Experience/qualifications in Allied Health, clinical, supervisory and/or workplace‑based rehabilitation settings

• Strong knowledge of workers’ compensation legislation and compliance obligations, with a core focus on legislative interpretation and work capacity decisions

• Demonstrated experience supporting Case Manager coaching, decision‑making and technical claims management

• Excellent interpersonal, verbal and written communication skills, with a strong ability to build and maintain effective professional networks.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Case Management, Collaboration Tools, Critical Thinking, Disability Claims, Empathy, Individual Resilience, Insurance Claims Processing, Intentional collaboration, Managing performance, Medical Claims Processing, Medical Knowledge, Negotiation, Problem Solving, Stakeholder Management, Standards ComplianceApplication Close Date: 27/05/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.