Job Description

Be the person who helps people start their journey toward greater independence.

At Venture Forthe, we believe every individual deserves the opportunity to live independently with dignity, choice, and support. As an Initial Service Plan (ISP) Writer/Service Coordination (SC) Supervisor, you'll play a critical role in helping individuals enrolled in New York's NHTD and TBI Waiver Programs build the foundation for a successful future.

This isn't traditional case management. You'll become the expert responsible for developing thoughtful, person-centered Initial Service Plans that open the door to life-changing services. Working alongside participants, families, healthcare providers, and community partners, you'll create individualized plans that empower people to live safely and successfully in their communities.

If you're someone who enjoys solving complex problems, writing meaningful plans, collaborating with multidisciplinary teams, and making a measurable impact, we'd love to meet you.

Who We Are:

Our mission at Venture Forthe is to help people live safely and independently in the homes and communities they love.

Our Core Values are: Empathy First; Connecting People, Bridging Gaps; Be the Expert – Lead the Way; Reach Beyond Boundaries; Adapt and Thrive; Integrity in Every Action.

What You'll Do:

• Develop comprehensive Initial Service Plans (ISPs) for participants entering the NHTD and TBI Waiver Programs.
• Manage a caseload of approximately 25 participants throughout the Rochester region.
• Build collaborative relationships with participants, families, hospitals, rehabilitation facilities, providers, and community organizations.
• Conduct assessments and gather information to create person-centered, strengths-based service plans.
• Coordinate successful transitions from Initial Service Coordination to Long-Term Service Coordination.
• Serve as a subject matter expert and resource for the Service Coordination team.
• Assist leadership with mentoring, training, quality assurance, and process improvement initiatives.
• Partner with leadership to solve complex participant situations and improve service delivery.

Why You'll Love this Role:

• Collaborative leadership team that values your expertise
• Hybrid flexibility between community visits and office work
• Opportunities to mentor and develop other Service Coordinators
• Professional growth within a leading home and community-based services organization
• The opportunity to make a meaningful impact every day

Ready to Make a Difference?

If you're looking for more than just another case management position—if you want a role where your expertise directly changes lives—we'd love to hear from you.

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Requirements

Minimum Qualifications:

• Meet New York State Service Coordination qualification requirements.
• Qualifying Master's degree or professional licensure (LMSW, LCSW, RN, PT, OT, SLP, CRC, etc.), OR
• Bachelor's degree plus three years of qualifying Service Coordination/Case Management experience, OR
• Associate's degree plus five years of qualifying experience.
• Valid New York State driver's license and reliable transportation.
• Experience supporting individuals with disabilities, older adults, or complex medical needs.

What We're Looking For:

• Passion for helping individuals live independently
• Excellent organizational and writing skills
• Strong communication and relationship-building abilities
• Ability to manage multiple priorities
• Collaborative problem-solving mindset
• Knowledge of community resources and disability services