Job Description

Dans 32 pays, les 7 000 salariés de Mersen produisent des composants-clefs et des solutions pour les industries d'avenir : satellite, véhicule électrique, semi-conducteur, aéronautique, ferroviaire, transition énergétique, distribution électrique etc.

Partout où les techniques avancent, il y a un peu de Mersen.

Nous sommes experts sur nos marchés, et nous sommes soit n°1 soit n°2 mondial sur la plupart d’entre eux.

Coté à la bourse de Paris, Mersen a réalisé en 2023 un chiffre d’affaires de plus de 1,2 milliards d’euros et nous visons un chiffre d’affaires de 1,7 milliards d’euros en 2027.

Description & missions

• Leads working groups on the writing of procedures and rules concerning quality by identifying improvement opportunities.
• >> Assessment indicator : Quality Management System regularly updated
• Prepares the drafting of manuals and quality procedures.
• >> Assessment indicator : Quality Management System regularly updated
• Raises awareness in the field of operators and workshop managers on the importance of respect and the challenges of the quality approach.
• >> Assessment indicator : ISO knowledge by employees measured through ISO Audits and internal audits, Site training plan (hours dedicated to SMQ)
• Defines the control processes (internal audits, indicators), plans and ensures the execution of the control and audit plan.
• >> Assessment indicator : Results of internal audits
• Follows customers/suppliers complaints and ensures the control of customers satisfaction..
• >> Assessment indicator : Time to answer the customer claims & to solve suppliers’ nonconformity
• Identify and address defects or deviations from quality standards.
• >> Assessment indicator : Internal audits action plan
• Is directly involved in problem solving for customer satisfaction issues.
• >> Assessment indicator : Number of claims closed within the year versus the total claims of the year
• Develops and communicates a regular summary on the quality of the manufacturing process, highlighting variations and critical issues..
• >> Assessment indicator : Quality dashboard
• Checks compliance with quality criteria by suppliers and subcontractors..
• >> Assessment indicator : Supplier quality KPI
• Is involved in the deployment of quality certifications (ISO 9001, IRIS, ISO TS, etc…)..
• >> Assessment indicator : Number of Quality certification carried out per year

Nous appliquons une politique de diversité, d’inclusion et d'égalité des chances et affirmons notre engagement en faveur de l’emploi des personnes en situation de handicap.