Importante compañía que desarrolla software propio de planificación desea incorporar un ingeniero de soporte encargado del soporte a la base de clientes que usan el producto.
¿QUÉ BUSCAMOS?
Deseamos conocer perfiles con al menos 2 años de experiencia en soporte de soluciones y productos TI.
FORMACIÓN ACADÉMICA
Ingeniero Técnico o Superior en Informática/Telecomunicaciones, Formación Profesional Técnica, o similar.
FUNCIONES
Soporte sobre las funcionalidades del producto.
Soporte Plataforma TI.
Atención telefónica y electrónica a los clientes usuarios del producto.
Análisis e identificación de incidencias.
Pruebas del SW.
Recepción, registro y seguimiento de incidencias.
Adaptabilidad de horarios, para poder hacer turnos de mañana (empezando entre 6 y 7 a.m. en función de la necesidad) y servicios de guardia.
CAPACIDADES, CONOCIMIENTOS Y EXPERIENCIA
Trabajo en equipo.
Buen trato con el cliente.
Capacidad de análisis de incidencias y realización de pruebas del producto.
Conocimientos de plataformas Windows.
Manejo de bases de datos: Oracle, TOAD, scripts, etc.
360 TALENT designs and offers innovative solutions in the field of Human Resources, building honest, flexible, comprehensive, transparent relationships with our team and clients.
We are a dynamic company that offers integrated, proven human resources solutions through our different divisions.
We bring passion to everything we do, with care and attention and the ongoing quest for excellence as the absolute criteria in our team.
360 TALENT is divided into three divisions:
• Executive Search
• Human Resources Consultancy
• Professional Services
The EXECUTIVE SEARCH division offers Search and Selection services for qualified Managers and Professionals.
We are agile and flexible, using the most innovative selection and headhunting methods. This allows us to efficiently identify the best qualified candidates for middle and senior management roles.
The CONSULTANCY division has long experience in human resources project management, allowing us to offer a high quality service and generate added value in the projects entrusted to us.
Likewise, we offer the possibility of undertaking HR Management for our clients, in cases where there is need for a Director but not for a full-time hiring.
In the PROFESSIONAL SERVICES division, we offer our clients Executive Coaching and bespoke services to accelerate, reorient or relaunch their professional careers. We also offer labour market immersion programmes for new Graduates and Junior Profiles.
Join our LinkedIn Group: http://www.linkedin.com/groups?mostPopular=&gid=2731803
