Job Description

TITLE: Infrastructure Telecommunications Specialist

DEPARTMENT: Information Technology

STATUS: Non-Exempt, Full-Time

PAY RAGE: $30.00 - $31.50 per hour

THE SALVATION ARMY MISSION:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

MAJOR FUNCTION:

Responsible for coordinating Internet Service Providers (ISP) and telco installs and disconnects throughout the territory. This includes scheduling with local site contacts, ISPs, and Network/Voice team for installation of plain old telephone system (POTS) lines, as well as cable, satellite and cellular Internet.

ESSENTIAL FUNCTIONS:

Telecom Coordination and Scheduling (50%)

• Coordinate and schedule new service and/or upgrade service for ISP needs for local units, including both Network/Voice and Support teams when applicable, and adding to Infrastructure Calander as needed.
• Verify accounting information for each new service with Divisional Finance and automated collection through Telephone Expense Management (TEM) system.
• Process disconnects with Telco/ISP’s when a new service is installed, tested, and operational.
• Schedule low voltage contractors for customer side service for ISP/Voice or Network extension.
• Update telecom project installation checklist as projects progress.
• Respond to outages and initiate services with Network/Voice and/or Support teams and the affected site.

Telecom Review (25%)

• Review monthly billing reports from TEM for anomalies or service changes.
• Review carrier specific reports regularly for overages.
• Review TEM for contract renewal dates and/or new services or savings.

Telecom Database Updates and Reporting (25%)

• Update Telecom Database for all adds/moves/changes.
• Run reports as requested for service or sites for review.
• Provide updates to project tasks and checklists.
• Close out new or replacement service records and transfer data from project system to SharePoint site.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to write reports, business correspondence, and procedural documentation.
• Ability to effectively present information and respond to questions from groups, coworkers, and vendors.
• Intermediate skill in the use of Microsoft Word, Excel, Outlook, and Teams.
• Knowledge of ISP and Telecom services and terminology.
• Ability to learn new software applications and systems.
• Knowledge of internal Salvation Army procedures as they relate to business processes.
• Ability to set tasks and priorities to address operation needs of the position.
• Ability to work in a fast-paced environment and maintain poise under pressure.

EDUCATION & EXPERIENCE:

• Two years of college in a business or communication related field.
• Minimum of five years of experience in Telecom or Managing Telecom and ISPs and/or low voltage subcontractors.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 35 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written information.
• Ability to travel within the Territory.

REPORTS TO: Infrastructure Telecommunications Manager