Do you want to be part of an innovative digital project that is transforming how people access mobility services?
Our client is a leading provider in Central and Eastern Europe, offering mobility solutions that help businesses manage their fleets more effectively. They are creating a seamless digital experience that supports every step of the customer journey—from booking and managing vehicles to monitoring costs and optimizing fleet performance. Through innovative platforms such as customer portals and mobile apps, they provide real-time insights and connected tools that make mobility management easier, smarter, and more efficient.
Requirements:
Good, practical knowledge of ITIL processes, in particular within Service Operation, Service Transition, and Service Design Ability to define processes and assess their quality. Knowledge of IT Security, cloud management (Azure), and IT infrastructure management Experience in optimizing services for end users would be highly appreciated. This is a hybrid role combining managerial and specialist responsibilities You will be managing team 2 internal specialists and also work with the team from external vendors.
We are looking for a hands‑on, proactive, and independent person, focused on the needs of users and the organization.
This role will be responsible for managing IT infrastructure and delivering IT services in Poland and Hungary The environment consists of two small data centers and an Azure environment IT supports nearly 200 users across Poland and Hungary The infrastructure has been significantly modernized over the past two years
Responsibilities:
Vendor & Infrastructure Management
Manage day-to-day IT infrastructure operations delivered through external vendors, ensuring service quality, performance, and contractual compliance.
Oversee vendor-delivered services such as data centers, networks, servers, storage, cloud operations, and end‑user computing.
Monitor and report SLAs, KPIs.
Coordinate maintenance windows, change implementations, incident escalations, and problem resolution activities conducted by internal team and third parties.
Service Desk & Support Oversight
Supervise first-, second-, and third‑line support teams (internal and outsourced) to ensure timely and effective resolution of incidents and service requests.
Improve support workflows and knowledge management practices to reduce incident recurrence and enhance user satisfaction.
IT Purchases
Perform purchases of IT hardware and software in line with internal purchasing procedures, approval workflows, and compliance requirements, ensuring proper vendor selection, documentation, and cost control.
Co-create IT budget and monitors spending.
Performs Operational Excellence & Process Governance
Maintain strong adherence to ITIL‑based operational processes, including Incident, Problem, Change, Configuration (CMDB), Asset Mgmt.
Ensure infrastructure operations follow corporate policies & security guidelines.
Identify operational risks related to infrastructure and vendor services, implementing mitigating actions and preventive controls.
Oversee business continuity and disaster recovery readiness, ensuring testing procedures are executed regularly with vendors.
Collaboration
Act as the primary point of contact between business users/internal IT, and external service providers.
Communicate operational issues, planned changes, risks, and improvement initiatives clearly and proactively.
Support strategic IT transformation initiatives and provide operational insights during technology rollouts.
You will love to join this company for:
Impactful Work: You will have the autonomy to build, shape, and own a product that is critical to the company's future, directly seeing the results of your work.
International environment
B2B
Competitive compensation package
Private medical care
Sports card
Car leasing benefits
Parking in the building
Company events
A hybrid type of work
Strong work-life balance
Friendly & Supportive Atmosphere
Support in learning and development further while also providing multi-year career opportunities
WLG is here to challenge. To reshape. To change the game.
Our purpose? To facilitate a match made in heaven in the IT industry. Because, with us, you’re more than a number on a spreadsheet.
You’re one of us.
And you’re on a quest to better your experience in the workplace.
For employers, our team of ex-IT specialists and HR professionals can sniff out talent from across the ocean. Combine a bloodline full of talent with drive to strengthen and grow as employees, and we’ll find you the ideal
candidate that’ll last.
For IT specialists who are ready for their next adventure; searching for opportunities, we’re here to make it happen. We use state-of-the-art technology to take away any confusion and show you exactly who you are as a specialist. The more you understand yourself, the more we can pinpoint an IT role that fulfills, stretches and challenges, and allows substantial growth.
