Job Description

We’re looking for an Infrastructure Support Services – Front Line Analyst (OSS) for a global company in Lund. Start is July 13th, 2 years limited contract to begin with. This role is 100% onsite in Lund.

Main responsipilities

• Handle incidents, requests, and tasks as per defined processes and SLA.

• End user support.

• Reinstall and refresh IT equipment as per defined processes and life cycle.

• Ensure proper IT operation on site and troubleshoot IT equipment.

• Deliver and install requested IT functionalities to users at local and remote sites.

• Actively contribute ideas to improve IT situation on site and remote sites.

• Project participation and implementation of global projects at local sites.

• Support other teams within the IT Function troubleshooting issues.

• Ensure proper documentation of technical solutions and equipment.

• Not desk bound job hence will be required to handle light weigh equipment, climb-ing ladder, and moving around freely.



Technical Skills

• Min 2-3 years of hands-on support for IT Services

• Great knowledge and troubleshooting experience of Microsoft and Apple products, client applications, mobile platforms (iOS & Android), printer & network equip-ment.

• Experience of reading, understanding, and following technical documentation, rou-tines, and processes.

• Basic knowledge about factory equipment and factory specific systems or equiva-lent is meritorious.

• Experience in project and vendor management will be a plus.



Personal Skills

• Good analytical, investigational, and troubleshooting skills.

• Stakeholder management.

• Multitasking, having the ability to perform several tasks at the same time.

• Excellent verbal and written skills in English.



Commitment and drive

• Business-focused.

• Self-motivated and drive issues independently.

• Taking responsibility to keep updated and informed about OSS and GSD infor-mation.

• Results-oriented & concluding work ethic to always deliver in time, in-scope, and on-budget.

Personality

• Service-minded and flexible.

• Positive attitude with a proactive mindset.

• Passionate to learn new things.

• Team player with natural talent in working with people.

• Can work under pressure and manage stressful situations confidently & effective-ly.

• Good awareness and appreciation of social and cultural differences

• Structured and organized. Ability to properly plan, execute and follow up on tasks in a structured way.

• Reliable and analytical person who always takes accountability/responsibility.

This role requires fluency in both English and Swedish.

This is a full-time consultant positionin Lundthrough Incluso.Start is July 13th, 2 years limited contract to begin with. This role is 100% onsite in Lund.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson recruiter at Incluso.