Job Description

Our Context

We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies.

You will play a critical role in ensuring system availability, performance, and security for our clients.

Your Missions

• Cortex XDR: Deploy, monitor, and manage endpoint agents.

• Palo Alto: Push and manage firewall rules across environments.

• Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments.
• Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments.
• Administer IAM users, roles, and policies, following security best practices.

• Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN).
• Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams.

• Manage and troubleshoot Citrix Virtual Apps & Desktops
• Perform VM management and troubleshooting using VMware vSphere and ESXi.
• Handle backup operations and restore processes using Veeam Backup & Replication.
• Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions.
• Manage Endpoint Protection tools like Bitdefender.
• Maintain and support anti-spam tools and MFA administration (DUO or Authenticator).
• Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution.
• Assist with patching, upgrades and regular maintenance of server environments.
• Provide support for print servers.
• Respond to escalated technical issues from L1 engineers and work collaboratively with other teams.
• Maintain thorough documentation of systems, incidents, and standard operating procedures.

Required Technical Skills:

• Networking: Good understanding of switching, routing, VLANs, and IP addressing.
• Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront
• RDS (Remote Desktop Services) - session management, licensing, gateway
• Microsoft Windows Server 2012/2016/2019/2022
• Microsoft Azure administration and infrastructure setup
• AWS administration skills: IAM, EC2, VPC, VPN configuration, and S3 operations.
• Office 365 / Microsoft 365 – administration, migration, hybrid
• VMware ESXi, vSphere, VM snapshots, vMotion
• Veeam Backup and Réplications
• Active Directory, DNS, DHCP, GPOs
• Jira (or similar ticketing system)
• Nagios or any other remote monitoring & management tool
• Spam filter systems
• Zscaler Zero Trust remote access
• MFA configuration ( DUO Admin Panel, Microsoft Authenticator...)
• Bitdefender Endpoint Management
• Print Server and Network Printer Configuration
• In-place Upgrades of Windows OS and Server Roles

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3–5 years of hands-on experience in L2+ support within a hosting or managed services environment.

Relevant certifications preferred:

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Citrix Certified Associate (CCA-V)
• VMware VCP
• MCSA/MCSE
• AWS Certified Cloud Practitioner
• AWS Certified SysOps Administrator is a plus
• ITIL v4 Foundation knowledge is a plus

Soft Skills & Attributes:

• Excellent troubleshooting and analytical skills
• Ability to handle high-pressure environments and prioritize issues effectively
• Team player with collaborative attitude
• Strong customer orientation and problem-solving mindset
• Strong documentation and communication skills
• Willingness to work flexible hours or shifts as per client SLAs